Frequently Asked Questions

Call our experts if you have any questions or concerns. We proudly serve Northeast Ohio, including Medina and Summit Counties.

At Gene’s Refrigeration, Heating & Air Conditioning, Plumbing & Electrical, we always want to help our clients in Medina, OH, make fully-informed decisions. That’s why we’ve put together this page, where we answer some of our most commonly asked questions.

Fires caused by furnaces are quite rare. More often than not, a faulty unit will simply stop heating your property. That being said, any appliance that uses gas or oil poses a risk of explosion. We recommend subscribing to our maintenance plans to keep your system in top shape and avoid issues.
The first four digits of the serial number indicate the manufacturing week and year. For example, if the first four digits of the serial number are 1208, that means that the manufacturer built the unit during the 12th week of 2008. If your system is past its prime and you're planning to get a replacement, contact our licensed, bonded, and insured technicians.
When your AC smells like rotten eggs, it could be due to a natural gas leak. Natural gas is odorless, but utility companies add a chemical called mercaptan, which gives it a distinct smell. Evacuate the premises and call our emergency service immediately if you smell mercaptan.
If you have a tank water heater, it's probably because the unit is too small for your needs. Another possibility is sediment build-up in the tank, preventing it from heating the water properly. Call our water heater services to get to the bottom of the problem. We offer flat-rate, straightforward pricing with no overtime charges.
You can determine the best furnace size through several factors, including the square footage of your property, the number of windows and doors, the type of insulation you have, and more. The best way to determine the right furnace size for your needs is to contact our furnace service experts. We'll be happy to narrow down your options and help you choose the perfect unit for your home or business.
If you're experiencing low water pressure, it could be due to several factors, including a leak, clog, or a problem with the municipal water supply. Schedule a water line service immediately to get to the bottom of the problem and restore your water pressure. We offer a 100% satisfaction guarantee on all our work for your peace of mind.
ABSOLUTELY! our technicians are trained to work on ALL brands of equipment including boilers & oil furnaces
They do FREE equipment replacement estimates.
Yes! Hot Water Tanks as well as Tankless.

We at Gene's Refrigeration, Heating & Air Conditioning, Plumbing & Electrical are a BBB-accredited, family-owned and operated company in Medina, OH, that strives to provide the best possible service to our customers. If you have any more questions, call 330-723-4104 today.