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Gene’s Heating & Air Conditioning, Plumbing & Electrical business logo.
GNE Logo-RGB
Google Rating
4.8
Based on 2054 reviews
Gene's Refrigeration, Heating & Air Conditioning, Plumbing & Electrical
Gene's Refrigeration, Heating & Air Conditioning, Plumbing & Electrical
4.8
review us onSee all reviews
Margaret Markowski
Margaret Markowski
1733694511
Excellent service
Josh Kallet
Josh Kallet
1733683088
Charlene Flack
Charlene Flack
1733664271
The technician was courteous, knowledgeable, friendly and efficient. I am an old person and he explained everything in terms I could understand. Thank you so much!
Anita Pratt
Anita Pratt
1733612545
Paul was a perfect gentlemen, professional, thorough, and friendly. 5 stars definitely.
Ben Taylor
Ben Taylor
1733598803
Dominic was a great help in educating my wife about the humidifier. Thanks again.
Elaine Cairns
Elaine Cairns
1733595349
Excellent Service
Saurin Patel
Saurin Patel
1733591760
Ryan was great. Excellent technical knowledge and a comprehensive approach at identifying, understanding, and resolving the issues. Amazing guy!
Kathleen Potts-Brooks
Kathleen Potts-Brooks
1733588631
Chris and Gene’s were great. Called me with a follow-up, as I had a family member there while he serviced my furnace- and everything was smooth. I appreciated the 30min call prior to his arrival.
Linda Whitt
Linda Whitt
1733522597
Service tech was prompt, polite and efficient . I'm very pleased.
Cornelius Fedrick
Cornelius Fedrick
1733519381
Dom was an excellent technician he contacted me before his arrival and was right on time he asked about my concerns and updated me about them all as he checked my furnace he is an asset to your company.Thank you Dom for your service
Sue Berg
Sue Berg
1733515230
On time, explained the process and made educated suggestions. Perfect.
Arnetta Oliver
Arnetta Oliver
1733510888
From installing our boiler to helping with a pipe genes has been awesome! We’ll definitely use them for our hvac and plumbing needs.
Sally Giar
Sally Giar
1733506169
The work was well done and in a timely fashion. Josh answered any questions we had concerning both our house and our rental house's heating systems, including current and future needs.
Lily Jean Haddad
Lily Jean Haddad
1733502825
Ryan Toledo was my service person today. He was very thorough and friendly. I would be pleased to continue to have him as my service person.. Lily Jean Haddad
mark hamilton
mark hamilton
1733495936
Genes is always prompt. I have a service agreement on several of my investment properties. They are always friendly, keep you well informed of what is going on with the project they are working on. Weather if it is a plumbing, furnace, or hot water tank issues. Thank you for great service.
Glen Hughes
Glen Hughes
1733492095
Great as always.
Joseph Palos
Joseph Palos
1733440603
william johnsen
william johnsen
1733439656
very knowledgeable and took time to explain options we could choose.
Cornelius Fedrick
Cornelius Fedrick
1733439129
Dom was a great technician called before arriving and was on time and explained everything to me that was done I was very impressed with him.
Monte Cristo
Monte Cristo
1733436345
Ryan was knowledgeable and efficient and he answered all my questions.
Anne Marec
Anne Marec
1733435634
Dave
Dave
1733433029
The technician that came out to give a quote did a nice job answering questions and explaining the job. The issue I have is there was an $89 charge for the estimate. When I scheduled the quote, I was not told about a charge, which I feel is wrong. If there’s a charge, tell the customer up front so they can make an informed decision to use your services or not. I’ve had other quotes and those companies did not charge.
Gilbert Kostyn
Gilbert Kostyn
1733425809
Awesome service company. All of the employees are friendly and know their job!
Evan Metzger
Evan Metzger
1733424900
Had JJ come to my Grandmas house a couple weeks ago…very nice, and professional. Thank you, Josh!
Mike Bucher
Mike Bucher
1733422871
Josh does awesome work good attitude highly recommend
Joanne Szabo
Joanne Szabo
1733421105
Called for service to clean and check our furnace. Our technician was very friendly , considerate and proficient. Everything was explained and service was performed efficiently and professionally.Great service.
Frank Howaniak
Frank Howaniak
1733417436
Terry Shepherd
Terry Shepherd
1733415863
Technician Josh was friendly and communicated well. Work was completed in a timely manner.
Renate Elber
Renate Elber
1733414654
Your electrician was very professional.He addressed all of our concerns.He showed up within the time frame.We can always count on Gene's for a job well done.
Linn Keller
Linn Keller
1733356193
My thermostat showed furnace locked itself out due to a coded fault. Upon inspection, the heat exchanger is cracked and leaking carbon monoxide into the living space.I'm an old retired nurse/paramedic, I know firsthand what happens with carbon monoxide poisoning.Parts under warranty, labor discounted thanks to membership, auxiliary heat is keeping us warm enough, all's well!
Aleksey Mastilenko
Aleksey Mastilenko
1733344882
Peter Butler
Peter Butler
1733340612
JeffWas very honest and could have told me what I wanted but let me know what I had was just fine .
Nick Carroll
Nick Carroll
1733337438
Craig Barbee
Craig Barbee
1733336975
No complaints
Sean Worley
Sean Worley
1733325118
DJ - I appreciated the honesty and integrity that you showed my home today. Like many, I’m very no nonsense. Thus, I appreciated his approach and thoroughness.Jim was great - very down to earth.I have a ton of appreciation for the team!
Bryan Pauley
Bryan Pauley
1733279281
One of their drivers let me out of the parking garage at the Cavs game when no one else would. I will probably use them next time I need service because this guy in a Genes truck let us out. Thanks man 🤙
Chelsea Williams
Chelsea Williams
1733275618
Best HVAC install!! Super easy and quick!
Jeff Laird
Jeff Laird
1733260987
So far so good. Quick response, quick diagnosis. If part comes tomorrow as hoped, will be a very convenient experience.
Gloria McCurdy
Gloria McCurdy
1733247275
Evan and Jacob both are very professional, thoughtful, and respectful. Thank you for all your help and understanding. I appreciate your timeliness and making sure that my lights are back on and the replacement of my furnace is in two days, thank you again.
Kristie Farkas-Ferguson
Kristie Farkas-Ferguson
1733201687
had an emergency call last night and Gene’s was the only company to respond and I’m so blessed they did. amazing customer service and the knowledge was unbelievable. i won’t use anyone else moving forward. they have surpassed all expectations!!! Jeff was so nice and kept me calm which is a feat all on its own.
Peter Lawson Jones
Peter Lawson Jones
1733198785
I was very satisfied with Lamar, the technician who serviced my heater. He was friendly, polite and thorough. He fully explained the problem I was encountering. I truly felt that he had my best interests at heart. Gene's Refrigeration, you have a keeper in Lamar.
Becky Robson
Becky Robson
1733173487
Ryan was very nice and helpful. Hoping he is the one coming back to work on the furnace in a couple weeks
mike gubeno
mike gubeno
1733153329
Yolanda Fain
Yolanda Fain
1733105315
Bonnie Cooper
Bonnie Cooper
1733071036
Ryan was very friendly. He explained what he would be doing and reviewed everything when he was done.
Rich Z
Rich Z
1733006578
Kate Koha
Kate Koha
1733003616
Had no heat today (a Saturday). Called and the tech was out within the hour. Did a great job in diagnosing the problem, and will be back our to install I've the parts were in. Very appreciative of the quick response!
Loyd McCoy
Loyd McCoy
1732990633
Very knowledgeable and efficient very pleased he was able to fix problem
Ron Brich
Ron Brich
1732926519
DJ did a great job! He was extremely professional, friendly and knowledgeable. Not only did he do his job but I also pointed out an upcoming problem I might have. I highly recommend DJ!!!Jeff was out later today to install a new water heater and did a great job also!! 5 star rating for the guys!!Chris fixed up my drains and they run like new.Killer job!
Mike
Mike
1732924985
I will start this by stating that the maintenance techs are wonderful people. But the culture or processes there are awful.Where do I begin with Gene’s? I called them months ago to fix our low water pressure. They had to come out twice to find the “problem.”They told me that they needed to order a part. I waited a week then called to ask where the part was. They had no idea what I was talking about. Finally, they found what I was talking about and said they were waiting for it.The next two weeks were the same with three more phone calls: no part, no idea what I was talking about, find what I was talking about, then said they were waiting on the part.Finally, the part arrives. They install it and the water pressure gets WORSE. I call and let Gene’s know. Do they care? Nope.In the meantime, my heat goes out. Josh comes out and identifies the issue. He gives me a temporary fix and says the office will call once the new part he has to order for the permanent fix arrives.Anyone shocked that I never received that call? It has been two weeks and no call with this new part.When I’ve called three times this week to ask where the part is, I get confusion as to what I am talking about as well as, “we will have an answer to you today” with no answer ever coming.Three days this week I’ve been told I’ll be called back with an update. And three days this week I’ve received no follow-up call.They’ve made the water pressure in my system worse and don’t care. And they have me waiting on a part for my heat and haven’t once tried to follow up with me on when to expect that part to come in and be installed.By the way, I’m the idiot that pays these people over $100 a month to be on their “Fantastic Plan.” Yes, fantastic… a fantastic ripoff.
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    • Backflow Testing
    • Bathroom Remodeling
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  • Indoor Air Quality
    • Air Cleaners and Whole-Home Air Filtration
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Air Conditioning Installation in Medina, OH 44256

September 2, 2024

“Brian did this project to our complete satisfaction.
Every phase of the work was done correctly.
His OJT Joe is a good catch, keep him

Thank You Bill Steingass”

– Bill S.
« Plumbing Repair in Medina, OH 44256 » Air Conditioning Maintenance in Strongsville, OH 44136

If you are experiencing an emergency or need assistance, please call 330-238-8441, email communications are only seen during normal business hours (8:00AM-5:00PM Monday-Friday).

Gene’s Heating & Air Conditioning, Plumbing & Electrical logo.

6222 Norwalk Road, Medina, OH 44256

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We’re here for you 24/7330-238-8441

Google Rating
4.8
Based on 2054 reviews
Gene's Refrigeration, Heating & Air Conditioning, Plumbing & Electrical
Gene's Refrigeration, Heating & Air Conditioning, Plumbing & Electrical
4.8
review us onSee all reviews
Margaret Markowski
Margaret Markowski
1733694511
Excellent service
Josh Kallet
Josh Kallet
1733683088
Charlene Flack
Charlene Flack
1733664271
The technician was courteous, knowledgeable, friendly and efficient. I am an old person and he explained everything in terms I could understand. Thank you so much!
Anita Pratt
Anita Pratt
1733612545
Paul was a perfect gentlemen, professional, thorough, and friendly. 5 stars definitely.
Ben Taylor
Ben Taylor
1733598803
Dominic was a great help in educating my wife about the humidifier. Thanks again.
Elaine Cairns
Elaine Cairns
1733595349
Excellent Service
Saurin Patel
Saurin Patel
1733591760
Ryan was great. Excellent technical knowledge and a comprehensive approach at identifying, understanding, and resolving the issues. Amazing guy!
Kathleen Potts-Brooks
Kathleen Potts-Brooks
1733588631
Chris and Gene’s were great. Called me with a follow-up, as I had a family member there while he serviced my furnace- and everything was smooth. I appreciated the 30min call prior to his arrival.
Linda Whitt
Linda Whitt
1733522597
Service tech was prompt, polite and efficient . I'm very pleased.
Cornelius Fedrick
Cornelius Fedrick
1733519381
Dom was an excellent technician he contacted me before his arrival and was right on time he asked about my concerns and updated me about them all as he checked my furnace he is an asset to your company.Thank you Dom for your service
Sue Berg
Sue Berg
1733515230
On time, explained the process and made educated suggestions. Perfect.
Arnetta Oliver
Arnetta Oliver
1733510888
From installing our boiler to helping with a pipe genes has been awesome! We’ll definitely use them for our hvac and plumbing needs.
Sally Giar
Sally Giar
1733506169
The work was well done and in a timely fashion. Josh answered any questions we had concerning both our house and our rental house's heating systems, including current and future needs.
Lily Jean Haddad
Lily Jean Haddad
1733502825
Ryan Toledo was my service person today. He was very thorough and friendly. I would be pleased to continue to have him as my service person.. Lily Jean Haddad
mark hamilton
mark hamilton
1733495936
Genes is always prompt. I have a service agreement on several of my investment properties. They are always friendly, keep you well informed of what is going on with the project they are working on. Weather if it is a plumbing, furnace, or hot water tank issues. Thank you for great service.
Glen Hughes
Glen Hughes
1733492095
Great as always.
Joseph Palos
Joseph Palos
1733440603
william johnsen
william johnsen
1733439656
very knowledgeable and took time to explain options we could choose.
Cornelius Fedrick
Cornelius Fedrick
1733439129
Dom was a great technician called before arriving and was on time and explained everything to me that was done I was very impressed with him.
Monte Cristo
Monte Cristo
1733436345
Ryan was knowledgeable and efficient and he answered all my questions.
Anne Marec
Anne Marec
1733435634
Dave
Dave
1733433029
The technician that came out to give a quote did a nice job answering questions and explaining the job. The issue I have is there was an $89 charge for the estimate. When I scheduled the quote, I was not told about a charge, which I feel is wrong. If there’s a charge, tell the customer up front so they can make an informed decision to use your services or not. I’ve had other quotes and those companies did not charge.
Gilbert Kostyn
Gilbert Kostyn
1733425809
Awesome service company. All of the employees are friendly and know their job!
Evan Metzger
Evan Metzger
1733424900
Had JJ come to my Grandmas house a couple weeks ago…very nice, and professional. Thank you, Josh!
Mike Bucher
Mike Bucher
1733422871
Josh does awesome work good attitude highly recommend
Joanne Szabo
Joanne Szabo
1733421105
Called for service to clean and check our furnace. Our technician was very friendly , considerate and proficient. Everything was explained and service was performed efficiently and professionally.Great service.
Frank Howaniak
Frank Howaniak
1733417436
Terry Shepherd
Terry Shepherd
1733415863
Technician Josh was friendly and communicated well. Work was completed in a timely manner.
Renate Elber
Renate Elber
1733414654
Your electrician was very professional.He addressed all of our concerns.He showed up within the time frame.We can always count on Gene's for a job well done.
Linn Keller
Linn Keller
1733356193
My thermostat showed furnace locked itself out due to a coded fault. Upon inspection, the heat exchanger is cracked and leaking carbon monoxide into the living space.I'm an old retired nurse/paramedic, I know firsthand what happens with carbon monoxide poisoning.Parts under warranty, labor discounted thanks to membership, auxiliary heat is keeping us warm enough, all's well!
Aleksey Mastilenko
Aleksey Mastilenko
1733344882
Peter Butler
Peter Butler
1733340612
JeffWas very honest and could have told me what I wanted but let me know what I had was just fine .
Nick Carroll
Nick Carroll
1733337438
Craig Barbee
Craig Barbee
1733336975
No complaints
Sean Worley
Sean Worley
1733325118
DJ - I appreciated the honesty and integrity that you showed my home today. Like many, I’m very no nonsense. Thus, I appreciated his approach and thoroughness.Jim was great - very down to earth.I have a ton of appreciation for the team!
Bryan Pauley
Bryan Pauley
1733279281
One of their drivers let me out of the parking garage at the Cavs game when no one else would. I will probably use them next time I need service because this guy in a Genes truck let us out. Thanks man 🤙
Chelsea Williams
Chelsea Williams
1733275618
Best HVAC install!! Super easy and quick!
Jeff Laird
Jeff Laird
1733260987
So far so good. Quick response, quick diagnosis. If part comes tomorrow as hoped, will be a very convenient experience.
Gloria McCurdy
Gloria McCurdy
1733247275
Evan and Jacob both are very professional, thoughtful, and respectful. Thank you for all your help and understanding. I appreciate your timeliness and making sure that my lights are back on and the replacement of my furnace is in two days, thank you again.
Kristie Farkas-Ferguson
Kristie Farkas-Ferguson
1733201687
had an emergency call last night and Gene’s was the only company to respond and I’m so blessed they did. amazing customer service and the knowledge was unbelievable. i won’t use anyone else moving forward. they have surpassed all expectations!!! Jeff was so nice and kept me calm which is a feat all on its own.
Peter Lawson Jones
Peter Lawson Jones
1733198785
I was very satisfied with Lamar, the technician who serviced my heater. He was friendly, polite and thorough. He fully explained the problem I was encountering. I truly felt that he had my best interests at heart. Gene's Refrigeration, you have a keeper in Lamar.
Becky Robson
Becky Robson
1733173487
Ryan was very nice and helpful. Hoping he is the one coming back to work on the furnace in a couple weeks
mike gubeno
mike gubeno
1733153329
Yolanda Fain
Yolanda Fain
1733105315
Bonnie Cooper
Bonnie Cooper
1733071036
Ryan was very friendly. He explained what he would be doing and reviewed everything when he was done.
Rich Z
Rich Z
1733006578
Kate Koha
Kate Koha
1733003616
Had no heat today (a Saturday). Called and the tech was out within the hour. Did a great job in diagnosing the problem, and will be back our to install I've the parts were in. Very appreciative of the quick response!
Loyd McCoy
Loyd McCoy
1732990633
Very knowledgeable and efficient very pleased he was able to fix problem
Ron Brich
Ron Brich
1732926519
DJ did a great job! He was extremely professional, friendly and knowledgeable. Not only did he do his job but I also pointed out an upcoming problem I might have. I highly recommend DJ!!!Jeff was out later today to install a new water heater and did a great job also!! 5 star rating for the guys!!Chris fixed up my drains and they run like new.Killer job!
Mike
Mike
1732924985
I will start this by stating that the maintenance techs are wonderful people. But the culture or processes there are awful.Where do I begin with Gene’s? I called them months ago to fix our low water pressure. They had to come out twice to find the “problem.”They told me that they needed to order a part. I waited a week then called to ask where the part was. They had no idea what I was talking about. Finally, they found what I was talking about and said they were waiting for it.The next two weeks were the same with three more phone calls: no part, no idea what I was talking about, find what I was talking about, then said they were waiting on the part.Finally, the part arrives. They install it and the water pressure gets WORSE. I call and let Gene’s know. Do they care? Nope.In the meantime, my heat goes out. Josh comes out and identifies the issue. He gives me a temporary fix and says the office will call once the new part he has to order for the permanent fix arrives.Anyone shocked that I never received that call? It has been two weeks and no call with this new part.When I’ve called three times this week to ask where the part is, I get confusion as to what I am talking about as well as, “we will have an answer to you today” with no answer ever coming.Three days this week I’ve been told I’ll be called back with an update. And three days this week I’ve received no follow-up call.They’ve made the water pressure in my system worse and don’t care. And they have me waiting on a part for my heat and haven’t once tried to follow up with me on when to expect that part to come in and be installed.By the way, I’m the idiot that pays these people over $100 a month to be on their “Fantastic Plan.” Yes, fantastic… a fantastic ripoff.
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We’re here for you 24/7330-238-8441

Google Rating
4.8
Based on 2054 reviews
Gene's Refrigeration, Heating & Air Conditioning, Plumbing & Electrical
Gene's Refrigeration, Heating & Air Conditioning, Plumbing & Electrical
4.8
review us onSee all reviews
Margaret Markowski
Margaret Markowski
1733694511
Excellent service
Josh Kallet
Josh Kallet
1733683088
Charlene Flack
Charlene Flack
1733664271
The technician was courteous, knowledgeable, friendly and efficient. I am an old person and he explained everything in terms I could understand. Thank you so much!
Anita Pratt
Anita Pratt
1733612545
Paul was a perfect gentlemen, professional, thorough, and friendly. 5 stars definitely.
Ben Taylor
Ben Taylor
1733598803
Dominic was a great help in educating my wife about the humidifier. Thanks again.
Elaine Cairns
Elaine Cairns
1733595349
Excellent Service
Saurin Patel
Saurin Patel
1733591760
Ryan was great. Excellent technical knowledge and a comprehensive approach at identifying, understanding, and resolving the issues. Amazing guy!
Kathleen Potts-Brooks
Kathleen Potts-Brooks
1733588631
Chris and Gene’s were great. Called me with a follow-up, as I had a family member there while he serviced my furnace- and everything was smooth. I appreciated the 30min call prior to his arrival.
Linda Whitt
Linda Whitt
1733522597
Service tech was prompt, polite and efficient . I'm very pleased.
Cornelius Fedrick
Cornelius Fedrick
1733519381
Dom was an excellent technician he contacted me before his arrival and was right on time he asked about my concerns and updated me about them all as he checked my furnace he is an asset to your company.Thank you Dom for your service
Sue Berg
Sue Berg
1733515230
On time, explained the process and made educated suggestions. Perfect.
Arnetta Oliver
Arnetta Oliver
1733510888
From installing our boiler to helping with a pipe genes has been awesome! We’ll definitely use them for our hvac and plumbing needs.
Sally Giar
Sally Giar
1733506169
The work was well done and in a timely fashion. Josh answered any questions we had concerning both our house and our rental house's heating systems, including current and future needs.
Lily Jean Haddad
Lily Jean Haddad
1733502825
Ryan Toledo was my service person today. He was very thorough and friendly. I would be pleased to continue to have him as my service person.. Lily Jean Haddad
mark hamilton
mark hamilton
1733495936
Genes is always prompt. I have a service agreement on several of my investment properties. They are always friendly, keep you well informed of what is going on with the project they are working on. Weather if it is a plumbing, furnace, or hot water tank issues. Thank you for great service.
Glen Hughes
Glen Hughes
1733492095
Great as always.
Joseph Palos
Joseph Palos
1733440603
william johnsen
william johnsen
1733439656
very knowledgeable and took time to explain options we could choose.
Cornelius Fedrick
Cornelius Fedrick
1733439129
Dom was a great technician called before arriving and was on time and explained everything to me that was done I was very impressed with him.
Monte Cristo
Monte Cristo
1733436345
Ryan was knowledgeable and efficient and he answered all my questions.
Anne Marec
Anne Marec
1733435634
Dave
Dave
1733433029
The technician that came out to give a quote did a nice job answering questions and explaining the job. The issue I have is there was an $89 charge for the estimate. When I scheduled the quote, I was not told about a charge, which I feel is wrong. If there’s a charge, tell the customer up front so they can make an informed decision to use your services or not. I’ve had other quotes and those companies did not charge.
Gilbert Kostyn
Gilbert Kostyn
1733425809
Awesome service company. All of the employees are friendly and know their job!
Evan Metzger
Evan Metzger
1733424900
Had JJ come to my Grandmas house a couple weeks ago…very nice, and professional. Thank you, Josh!
Mike Bucher
Mike Bucher
1733422871
Josh does awesome work good attitude highly recommend
Joanne Szabo
Joanne Szabo
1733421105
Called for service to clean and check our furnace. Our technician was very friendly , considerate and proficient. Everything was explained and service was performed efficiently and professionally.Great service.
Frank Howaniak
Frank Howaniak
1733417436
Terry Shepherd
Terry Shepherd
1733415863
Technician Josh was friendly and communicated well. Work was completed in a timely manner.
Renate Elber
Renate Elber
1733414654
Your electrician was very professional.He addressed all of our concerns.He showed up within the time frame.We can always count on Gene's for a job well done.
Linn Keller
Linn Keller
1733356193
My thermostat showed furnace locked itself out due to a coded fault. Upon inspection, the heat exchanger is cracked and leaking carbon monoxide into the living space.I'm an old retired nurse/paramedic, I know firsthand what happens with carbon monoxide poisoning.Parts under warranty, labor discounted thanks to membership, auxiliary heat is keeping us warm enough, all's well!
Aleksey Mastilenko
Aleksey Mastilenko
1733344882
Peter Butler
Peter Butler
1733340612
JeffWas very honest and could have told me what I wanted but let me know what I had was just fine .
Nick Carroll
Nick Carroll
1733337438
Craig Barbee
Craig Barbee
1733336975
No complaints
Sean Worley
Sean Worley
1733325118
DJ - I appreciated the honesty and integrity that you showed my home today. Like many, I’m very no nonsense. Thus, I appreciated his approach and thoroughness.Jim was great - very down to earth.I have a ton of appreciation for the team!
Bryan Pauley
Bryan Pauley
1733279281
One of their drivers let me out of the parking garage at the Cavs game when no one else would. I will probably use them next time I need service because this guy in a Genes truck let us out. Thanks man 🤙
Chelsea Williams
Chelsea Williams
1733275618
Best HVAC install!! Super easy and quick!
Jeff Laird
Jeff Laird
1733260987
So far so good. Quick response, quick diagnosis. If part comes tomorrow as hoped, will be a very convenient experience.
Gloria McCurdy
Gloria McCurdy
1733247275
Evan and Jacob both are very professional, thoughtful, and respectful. Thank you for all your help and understanding. I appreciate your timeliness and making sure that my lights are back on and the replacement of my furnace is in two days, thank you again.
Kristie Farkas-Ferguson
Kristie Farkas-Ferguson
1733201687
had an emergency call last night and Gene’s was the only company to respond and I’m so blessed they did. amazing customer service and the knowledge was unbelievable. i won’t use anyone else moving forward. they have surpassed all expectations!!! Jeff was so nice and kept me calm which is a feat all on its own.
Peter Lawson Jones
Peter Lawson Jones
1733198785
I was very satisfied with Lamar, the technician who serviced my heater. He was friendly, polite and thorough. He fully explained the problem I was encountering. I truly felt that he had my best interests at heart. Gene's Refrigeration, you have a keeper in Lamar.
Becky Robson
Becky Robson
1733173487
Ryan was very nice and helpful. Hoping he is the one coming back to work on the furnace in a couple weeks
mike gubeno
mike gubeno
1733153329
Yolanda Fain
Yolanda Fain
1733105315
Bonnie Cooper
Bonnie Cooper
1733071036
Ryan was very friendly. He explained what he would be doing and reviewed everything when he was done.
Rich Z
Rich Z
1733006578
Kate Koha
Kate Koha
1733003616
Had no heat today (a Saturday). Called and the tech was out within the hour. Did a great job in diagnosing the problem, and will be back our to install I've the parts were in. Very appreciative of the quick response!
Loyd McCoy
Loyd McCoy
1732990633
Very knowledgeable and efficient very pleased he was able to fix problem
Ron Brich
Ron Brich
1732926519
DJ did a great job! He was extremely professional, friendly and knowledgeable. Not only did he do his job but I also pointed out an upcoming problem I might have. I highly recommend DJ!!!Jeff was out later today to install a new water heater and did a great job also!! 5 star rating for the guys!!Chris fixed up my drains and they run like new.Killer job!
Mike
Mike
1732924985
I will start this by stating that the maintenance techs are wonderful people. But the culture or processes there are awful.Where do I begin with Gene’s? I called them months ago to fix our low water pressure. They had to come out twice to find the “problem.”They told me that they needed to order a part. I waited a week then called to ask where the part was. They had no idea what I was talking about. Finally, they found what I was talking about and said they were waiting for it.The next two weeks were the same with three more phone calls: no part, no idea what I was talking about, find what I was talking about, then said they were waiting on the part.Finally, the part arrives. They install it and the water pressure gets WORSE. I call and let Gene’s know. Do they care? Nope.In the meantime, my heat goes out. Josh comes out and identifies the issue. He gives me a temporary fix and says the office will call once the new part he has to order for the permanent fix arrives.Anyone shocked that I never received that call? It has been two weeks and no call with this new part.When I’ve called three times this week to ask where the part is, I get confusion as to what I am talking about as well as, “we will have an answer to you today” with no answer ever coming.Three days this week I’ve been told I’ll be called back with an update. And three days this week I’ve received no follow-up call.They’ve made the water pressure in my system worse and don’t care. And they have me waiting on a part for my heat and haven’t once tried to follow up with me on when to expect that part to come in and be installed.By the way, I’m the idiot that pays these people over $100 a month to be on their “Fantastic Plan.” Yes, fantastic… a fantastic ripoff.
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