330-238-8441
Request Service“We were extremely pleasesd with the service we received from DJ Carlson. He was very professional and very knowledgeable. We would definitely like to use him for any future services.”
– Dennis G.
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Google Rating
4.9
Based on 1875 reviews
Gene's Refrigeration, Heating & Air Conditioning, Plumbing & Electrical
4.9
Paul Cole
1728157521
Paul came out to help me with a problem I was having with my fan. I did not understand how to program my thermostat properly and he gave me a short lesson on how to do it. He also answered another question I had. Despite that fact there was nothing wrong, he made some checks to ensure everything was working as it should. He was very professional.
Sally Giar
1728080811
The work was well done and in a timely fashion. Josh answered any questions we had concerning both our house and our rental house's heating systems, including current and future needs.
Kathleen Sullivan
1728075585
Great job! As always, excellent work from Gene's Refrigeration, Heating & Air Conditioning, Plumbing & Electric. Every team member is professional, efficient, thorough and does a perfect job. The quality of their work is top notch. They communicate every issue clearly every step of the way. I have a century home and Gene's has done an excellent job with every project. I HIGHLY RECOMMEND Gene's.
Dale Perram
1728072156
The technicians were knowledgable, friendly and tidy. There was a minor installation hickup that was handled without fuss or extras.
Lily Jean Haddad
1728067930
Ryan Toledo was my service person today. He was very thorough and friendly. I would be pleased to continue to have him as my service person.. Lily Jean Haddad
Sharon Jordan
1728058125
Excellent service. DJ explained in detail issues, concerns & solutions for us to make our decision.
Rick Shimko
1728048611
Jeff, Joey, and Cody were exceptional to work with during our dump pump issues. They were very knowledgeable and skillful in diagnosing the problem and extremely professional in the repair process.They are real assets to Gene’s Plumbing.
Marvin Smith
1727992844
Gene's has installed and serviced our Oil Boiler and Carrier A/C for years. They are great to work with. Highly recommend.
Annedale Raklovits
1727894570
Chris is the best! He has been taking care of my HVAC for 12+ years. He knows what he is doing, and he is patient whwn I don't understand .
Liam Cores
1727724914
Josh has always done a great job ! He's honest and his experience is very helpful . He is a great young man.he has never led us wrong... I recommend Genes to anyone I can.!!!!
Tom T
1727706731
Had our system inspected by Kevin for winter prep, and had a great experience. He took the time to explain all work that was done.
Patricia Dobranski
1727468600
DJ and the team professional, friendly. Removed and installed furnace and cleaned up everything. We have used Gene’s Refrigeration for many years and would and will recommend them. They have always been reliable. Their employees are great to work with.
Renee Plute
1727463410
Cody is the best. He went through step by step as I showed him the back up problem. Thank God (and my mother who is 83 prayed to Blessed Mother to help her) lost her husband and knows nothing about this called me her daughter and I called Gene's. My parents have had Gene's for well over 15 years and they have always treated us like family. Highly recommend
FRANK Scibilia
1727458389
Ryan was very professional. As he explained items he would make sure we understood what he had just went over before he would move on. Any questions we had, he would answer and make sure we clear on the issue.Rarely do you have someone who is so passionate in his job and and committed to the customer's understanding before going on. He never pressured us into a sale.My career was in natural gas systems and controls and I never told him about it so I was very impressed by his knowledge of safety and technology used today. I would recommend him to anyoneChris inspected my AC unit and found a couple of issues. He was very detailed in his explanation of what he found and made a couple of suggestions to improve the system. He showed me in detail the issues and what should be done. He gave me copies of the cost of the work and understand I would be calling him in October to schedule the work. He never pressured me and understood why I was waiting to have the repairs done. I wouldn't hesitate recommending Gene's for any heating and cooling issues in the future. Chris was outstanding in the job he did.
Joan Johnson
1727456987
showed up on time was very efficient, answered all my questions , did his job .
Kathy Novotny
1727442166
Jim gave us a courtesy call to let us know he was on his way a little early, which was appreciated.He was very courteous and nice to talk to. Quickly did an assessment of our A/C equipment, explained what needed to be done, the time involved and presented a couple of options. Did not try to oversell us.He gave us information on financing options and explained how to apply if we needed to.He also presented several additional items that Gene's has available (some of which we already have)Overall it was a very positive experience.The finance process was super easy.Just waiting on approval and installation date.
jim Sekulski
1727362406
Jeff (tech) , was on time, very professional, courteous and personable. He explained our options, and was very efficient. We thought he did an outstanding job and provided excellent service. Everyone we deal with at Gene’s does a great job from the time they answer your phone call until the work is completed. We have used them a few times for both install and repair work and they will always be my first call. Excellent!! Thank you!!
Angie T
1727299669
The technician DJ was very informative and was very thorough with A/C tune-up. He also looked at the heating system and explained that the system will have to be replaced.
Kristen Hory
1727297879
Chris was great! Very professional. He gave me advice, I did what he told me, and now my AC is working great. $89 well spent.
Katherine Baker
1727297037
Cody did a thorough and professional job and patiently took the time to explain things snd ensure everything was done to my satisfaction. I’m very happy with the job he did.
Kat
1727294519
DJ was extremely polite and professional. He did a great job checking my furnace and setting my thermostat, explaining everything he did and making sure that I was kept warm.The office personnel were also professional and helped me out by getting DJ out to me the very same day.I was completely satisfied with the service which is why I depend on Gene’s Refrigeration. Thank you.
Cornelius Fedrick
1727293187
Paul was a great technician called before arriving and was on time and explained everything to me that was done I was very impressed with him.
Betty Bush
1727192478
Outstanding service. Josh always does a complete and detailed check of my furnace and A/C. I know if he suggest something it is needed. Thank Josh for me.
Emily Prior
1727135722
The gentlemen were very professional and pleasant. They explained everything to us and also the sanitizing fog and air scrubber options, and also sent us a quote on those items. I will recommend them to several people.
Sandy Smith
1727039240
Tanner did an excellent, thorough check of the furnace. Very pleased with the service.
Jim Smith
1726949415
Josh did a great job explaining and checking out new ac unit . We are very happy with him.
elonit biton
1726879125
He was incredibly professional honest awesome. Explain everything to me did not make me feel pressured. He was a great help with information and always gave me options which I love.
Kimberly Burns
1726867752
DJ came over to the house and got my air conditioning up and running in a matter of minutes. Told us what wrong with our unit. He was extremely polite, professional and knowledgeable, now we know what we thought, our unit was installed improperly from another company. He gave us some solutions and advised us of possible alternatives and took great care and patience with us. . It’s nice to have a professional and honest person in your house. Thank you DJ! We appreciate you!Update: DJ came back to the house today, it was a scheduled visit. He came back to go over our 7 year old furnace with a fine tooth comb. The problem was that we went with another company to get our furnace and our air conditioner. The guy who sold us our equipment, ended his life right after. The things that were promised when we purchased it was never put in the final contract he said he had to go write it up, at the office. New addition vents no new ductwork. DJ showed us how there is corrosion in our furnace, he showed us how everything is rusting. So he worked up a quote doing everything we wanted in the first place that the other company said that they could not do. Our basement is damp has been since we bought the house. We got financed right here on our front porch, he showed us the quotes on several different options. All new ductwork some new additional vents, the furnace is going to be hung from the floor joists in the basement away from the water that drains in when it rains. And we are now able to move the air conditioner to the other side of the house tucked away nicely not by the driveway. We have a driveway that is up hill and we were always afraid that coming up the driveway in the winter sliding into the air conditioner. He is able to do everything that we wanted, and we got the actual quote emailed as soon as we chose it option we wanted. Everything was done professionally and I cannot wait until it’s completed. Again I can’t thank you enough for all your honesty DJ, it has been a total pleasure working with you.Final updateSo we had our new furnace and air conditioner installed. The 2 guys that installed our units were great. They did an amazing job. We have a foreclosure that we are gutting and is completely a mess right now, those guys didn’t treat us any differently and we appreciate them. Great job guys and thank you.
