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Click here to watch this Gene's video testimonial for heating repair in Medina!
“We started using Gene's for preventive maintenance and duct cleaning and since, hired them to to replace 2 A/C units, 2 furnace units, 4 toilets and just recently, 2 new tankless water heaters. The whole team was very responsive and provided a fair price. Jeff was great, attentive and went out of his way to make sure everything we purchased was what we got. Highly recommend!”
“Inspection and replacement by DJ C .was great – very personable and shared his knowledge.
Overall score loses a star due to back-and-forth in scheduling furnace replacement.”
“Two service calls and not sure problem is resolvedd”
“Service was quick and efficient. Technician was very professional, personable and smart! He explained everything thoroughly.”
“My shut off valve for the whole house was leaking. I called Gene’s and they sent out Jeff L. Very knowledgeable and professional. I highly recommend Gene’s and Jeff L!”
“Brian and Joe were very knowledgeable and completed the installation of our new furnace and removed old one.
They explained everything and were very helpful
Evan was very kind and reviewed all options during purchase”
“I requested service for kitchen faucet. Appointment was scheduled Friday, 11/8, after 230p. Technician arrived around 5p. He checked the faucet and told me I could get the replacement part and have it fixed or get a new faucet. I said would want it fixed. He said he could get the part and be back first thing Monday morning 9am I would be the first for the day. He had me sign an estimate for 289 dollars. Said he would be back Monday.
Monday morning I called after 10am when nobody came. I was told he was late at another job. The man that came didn't know about the problem, no part to fix the faucet. The man Friday told me a bunch of lies , no fixed faucet. The man Monday said the part wasn't available, better to replace it. Said no thanks I'll find some else that doesn't tell me lies . Poor customer service from this company!”