Brian, John, and Joe were experts at completing the installation of our electric boiler and ductless system. Josh showed up today as the service tech. When I had a problem, he brought in some space heaters for me free of charge and will take care of the issue personally when the new motherboard comes in.
- Martin L. 
I stopped in off the street with a part in my hand (thinking I knew what the problem was). I was welcomed by smiling faces who were more than willing to answer my questions and point me in the right direction! They helped me find the parts I needed and clearly had the knowledge to get me moving in the right direction! I will be using your company for future needs! THANK YOU!!
- Nick C. 
This place has my business for life. Fitting us in the next day when our thermostat broke in 90-degree weather, and having technician DJ come at 7 p.m. to help us, went above and beyond. He fixed our problem in minutes for more than a fair price. I wish we could have given him a big tip for extending his workday and putting up with our noisy dogs. Thank you!
- Julie D. 
Chris was friendly and took the time to explain the issue he was working on and the solution. He made this a lot less stressful than it could have been. The fee for services felt reasonable. I spoke to the office a few times, and they were always helpful and nice to talk to. Overall, a VERY satisfied customer.
- Doug W. 
Gene’s staff are professional, knowledgeable, friendly, and do great work! Yesterday, DJ Carlson came to change a filter on our Air Scrubber by Aerus, which we had installed some time ago. We are impressed with their service—from the people who answer the phones to the comfort specialists. 5 stars all the way!
- Sarah S. 
I LOVE this place! They saved me with a plumbing problem. Jeff Larto, their Plumbing Specialist, came all the way from Avon to handle an emergency issue with my shower! Thank you so much, Jeff! You are greatly appreciated!
- Kathy G. 
Great experience! On a very frigid day, our furnace went out. Everything was fixed on the same day. Technician Josh was very courteous, knowledgeable, and explained things in detail that were easy to understand. Very much appreciated.
- Dan G. 
We had Gene’s install a furnace and air conditioner years ago and have had service agreements with them ever since. The techs are very professional, always put on shoe protectors, and work quickly. They come out twice a year to inspect and clean the units. Great service, great people.
- Ron R. 
We have been using this company since 1977 and have never been disappointed with the pricing or level of professional service. Unlike many companies that will sell anything, their technicians will quickly tell you, 'Nope, your unit is good and does not need replacing.' I recommend them without reservation.
- Ralph D. 
The plumber was professional and knowledgeable, providing good old-fashioned service that made me feel both comfortable and confident. He explained everything and offered alternative options. Thank you, Gene's!
- Linda M. 
