Ryan is a very good service technician. He completed the cleaning and inspection of both our gas furnace and our AC system. He was extremely courteous and I would highly recommend him to our neighbors. Gene's is a company who can service all of our HVAV, Pluming and Electrical needs.
This company is awesome. The technician that came out was very professional and provided great service. He was very thorough and took the time to explain everything…thank you
Wow! I am amazed how Gene's went above and beyond to ensure my complete satisfaction. There was a mishap, but they were proactive, honest, and exceeded my expectations to make it right with no hassle whatsoever. They replaced my water heater quickly, communicating throughout the process. Thank you!
First time using them and we recieved great service today! The technician DJ did a great job. Not only did he tune up the AC unit and change our filter that he was there for.. he was thoroughly clean while he was servicing it. He even helped dig around the unit to help with the water flow and leveled it since it was leaning. I was impressed that he went above and beyond what I expected. Thank you. We'll be calling again for our next service needed!
Big project, entire house AC system installed thru attic. Ryan and Matt here for 3 days, worked with me for vent locations et al. Super workers and nice guys.!! Job well done!
The team at Genes is the way to go if you need help with your hvac or plumbing needs. They respect your property like it was their own and the service is the best. The team is always polite and professional and best of all they know what they are doing. You trust them. Joey and Anthony make a great team. They came out to help me with a failing pump and long story short went above and beyond. Genes is the only way to go.
We are loyal customers of Gene’s, and the HVAC system they installed years ago has had no problems. DJ Carlson is an excellent service specialist. He knows his business inside out, is polite, friendly, neat, and he really goes the extra mile when servicing the system. Ask for DJ!
Excellent quality service DJ(service tech)was extremely knowledgeable and helpful.He really took time to explain everything in the detail. Looking forward to further assistance by DJ and Gene’s Refrigeration services.
Jeff and his partner did an amazing job. They went above and beyond to fix my plumbing. I will definitely contact Gene's if I have any plumbing issues in the future!!!
I have a tankless hot water heater and required service on a maintenance level. I called Jean refrigeration last year and made an appointment for this time this year. This is how I met Chris and Dominic of jeans refrigeration. Their customer service skills were excellent. They looked at my system told me exactly what they would be doing and in fact caught a code violation that was overlooked by the builder. This was remedied later due to their keen eyes. Also, Chris was able to improve the water pressure by a turn of a valve I was unaware of at the time. I was also informed about a product that they offered to help the maintenance on a yearly basis to be less frequent and less clogging to the tankless water system. It’s not only gave me better piece of mine, but also knew that I could count on being informed and realize that Jean’s refrigeration and the representatives Chris and Dominic knew exactly what they were doing. I highly recommend them. They are local in the Medina area and I feel that Chris and Dominic‘s service and customer service was second and none.
Despite a very busy work load, Gene's Refrigeration was able to schedule the inspection of downspout drainage system with only a day's notice. Cody and Dominic worked diligently to locate the blockage, and I was able to remove it the following day. I would recommend Gene's Refrigeration without reservation.
Matt t always does a thorugh and good job. I have the maintenance agreement. This process gives me peace of mindand i know everything in good working border
They sold me s plan plus charged me $5,000 for hot water tank. They took advantage if a 82 year old woman. My kids said dont ever let them in my house.
After years of trying out various HVAC companies, we finally found a reliable and thorough company and it was right in our back yard of Medina County. Gene’s Refrigeration didn’t disappoint. I would be comfortable using them on all of my heating and cooling needs
Early Saturday morning about 4am after realizing a power outage also discovered my toilet valve was no longer working and was overflowing from the tank onto the floor. To my dismay a plumber I have used on occasion was not answering their phone. I looked on google and the first two phone numbers stated they would not be able to get to me until Monday. I then contacted Gene’s and was informed would have someone call me today. Jeff was knowledgeable and , helpful with some until he could arrive things to do. Also followed up again when he was on the way. I definitely am a customer for life and will be advising friends and family to utilize their service