330-238-8441
Request Service“Chris did a yeomens job as usual”
- Robert T.
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Google Rating
4.8
Based on 2269 reviews
Gene's Refrigeration, Heating & Air Conditioning, Plumbing & Electrical
4.8
TJ
1751297599
This review is a progress update, not a final judgment. I had a plumber out yesterday to deal with a kitchen sink clog, likely caused by grease buildup. He attempted to clear it using a professional drain snake via the vertical pipe access under the sink, opting not to use the cleanout due to potential mess from backflow.
Unfortunately, the snaking didn’t resolve the issue. The next step recommended is high-pressure jetting, but I now have to wait until Thursday because the necessary attachment for the jetting equipment was lost, and they’re waiting for a replacement to arrive.
The technician was professional and explained things clearly, and I was told the $410 I paid for the unsuccessful snaking would be credited toward the $900 jetting service if I move forward. Still figuring out what to do, but I’ll update this review once the issue is fully resolved.
Unfortunately, the snaking didn’t resolve the issue. The next step recommended is high-pressure jetting, but I now have to wait until Thursday because the necessary attachment for the jetting equipment was lost, and they’re waiting for a replacement to arrive.
The technician was professional and explained things clearly, and I was told the $410 I paid for the unsuccessful snaking would be credited toward the $900 jetting service if I move forward. Still figuring out what to do, but I’ll update this review once the issue is fully resolved.
Tammy Sipple
1751285002
They were fantastic .wish they had put my unit in and then i would have had heat before now. very polite and knowledgeable. Very hard workers.I am so glad I finally had 2 guys that knew what they were doing to fix my unit.it is so warm in here now.They are awesome. I wish more people worked like they do and i wouldn't have had so much
trouble.ty DJ and matt, you 2 are awesome and great.Great guys to have in my home.enjoy you're banana nut bread. Have a very merry Christmas!!!
trouble.ty DJ and matt, you 2 are awesome and great.Great guys to have in my home.enjoy you're banana nut bread. Have a very merry Christmas!!!
Mike Readinger
1751140774
So long story short, had another company come out a day prior to check on our sewage ejector pump because it was constantly running. Was told it was the float and it was replaced without a test being done to confirm everything was good. Next day our basement is flooded and after calling 10 companies (and dealing with 10 miserable answering services) I got ahold of Genes. They were able to come out the same day (mind you basement was actively flooding) and they sent Anthony. Anthony showed up, was professional and taught me about how the septic and our plumbing situation worked. He then proceeded to diagnose the problem (needed a new pump because prior company screwed up the outgoing pipe which caused ours to burn up) in minutes. Had everything installed and when we asked if he could do detailed notes of the situation he did without hesitation! After the install he tested the system (which the other company never did) to make sure it was operational and correct. Honestly if it wasn’t for Genes and Anthony I’d be losing my mind! I couldn’t recommend them enough!
Cathy Blankenship
1751064452
Very nice and knowledgeable. Explain everything about our mini split.
I will definitely call them again.
I will definitely call them again.
Jackie Williamson
1751053567
Great repairman Josh G. Knows his stuff, polite, and quick. Very pleasant overall. Thank you
mz dimond
1751052428
How is an estimate free with the coupon ??..then they dont ask for the coupon …then call 10 times saying u owe $89 service call …when I got no service?? Dont recommend n hutch best stop harassing me . Them ur tech lied to them saying they could have “blown up” when the appliance had no gas and was capped off . Tryna scare pll into getting ur $1700 more than anyone else quoted job. Thumbs down and call recorded
Jennifer Meier
1751051515
Matt Baker went above and beyond to help me get financed for a new HVAC Magicpak!
Matt was courteous, friendly & professional.
I am grateful for the time he spent with me today.
I highly recommend Gene’s Refrigeration for all of your service needs!
Matt was courteous, friendly & professional.
I am grateful for the time he spent with me today.
I highly recommend Gene’s Refrigeration for all of your service needs!
Merilee
1751051045
Very happy with are new Carrier A/C and furnace. The team installers very professional
Robert Stands
1751047653
Matt Baker was courteous, knowledgeable and very informative. Cassie in the office was also very courteous and helpful.
Renard Rieves
1751044889
My technician was very professional and very knowledgeable. He was done with the work within an hour after he arrived.
Fernando
1751035150
For a company like this to survive in today's business environment, it's very important for the company to understand that the customer has to be treated with respect and understanding. This company has that. For any company to survive they must understand this. Great technical, trained staff.....
George Gotschall
1751027061
JP was very good. He explained why i needed the part. Best if all, he came the same day!
Lucian Motoc
1750979723
Very friendly and very helpful, Dylan was of great help and did everything right
Patrick Gaughan
1750886071
I cannot say enough good things about my initial experience with the associates at Gene’s. While they were highly recommended to me, its a people business, so I can only offer an honest review on my personal experience. My first experience was Evan, in sales, and he was great, explained everything, worked with my chaotic schedule and made an offer that fit my budget. I actually enjoyed the experience. Next was Josh, for a service call, for the unit I was not replacing. He installed the part that someone else had suggested (remote diagnostics), but deems the root cause to be something different. He took the time to explain it all to my curious engineering mind and I Cant say enough about the entire experience. Two different people, with the same incredible attitude and care for the experience. This company hires and develops exceptionally, in my opinion! The install is tomorrow And I really hope for more of the same.
Harold Palma
1750875424
During an intense heatwave I called to have a service representative come to check our system out and surprisingly, a technician came out the same day and serviced our unit. We were told by another company that we would have to wait 6 days for someone to come out. The service rep was very friendly and thorough. Thank you!
J N
1750855181
He did everything he was supposed to do, he was personable, and efficient. Arrived on time. Explained everything in detaill.
ANGELINE SCHOLTZ
1750853254
DJ was very professional and courteous. He listened to my concerns and repaired my system. Very happy with their service.
Katie DiEgidio
1750791421
WOW!! One of THE BEST experiences we’ve ever had! We are now GENES customers for life!! BIG THANK YOU and SHOUT OUT to Chris M!!!!!!
He truly SAVED our family on a 95° day.
Nobody ever wants to deal with this kind of stuff! Sometimes you have no choice.
Chris was so patient and explained everything just like we were family!
These days, it’s really hard to find an honest company that you can count on.
Chris spoke so highly of Gene’s!
We are truly grateful and proud to say we went with Gene’s!
THANK YOU!!
He truly SAVED our family on a 95° day.
Nobody ever wants to deal with this kind of stuff! Sometimes you have no choice.
Chris was so patient and explained everything just like we were family!
These days, it’s really hard to find an honest company that you can count on.
Chris spoke so highly of Gene’s!
We are truly grateful and proud to say we went with Gene’s!
THANK YOU!!
Jim Ross
1750779309
Good company! My tech, Dillon, was a beast! It was 100 degrees out and went above and beyond to take care of me. They were on time and called ahead. I hope you get Dillan as your tech! Also, Evan, was a huge help. Both super informative and on the ball!
Laurie Louisa
1750727329
You guys are fantastic! Chris came out the same day I called for service! With these crazy high temps and humidity we’re thankful for Gene’s for coming to our rescue.
Donna Prochaska
1750726625
Appreciated quick response and as a restaurant this is very imperative. The London Pickle Works will definitely continue to call Gene’s HVAC in the future. Service was excellent and follow up very thorough.
Amy Vinyard
1750723298
So let me share my story. I had seen signs for Genes heating and cooling all over Medina so I figured they were probably the best. We called them up because our air conditioning wasn't working and was surprised that they were able to come out the same day. Unfortunately for us it was a Friday and the technician came at 5:00 p.m. You know what they say regarding the kind of service you'll receive at the end of a work day on a Friday, well it's true. So the first thing I go out to meet the technician and he's standing in my driveway smoking a cigarette... unprofessional, yes. He then tells me he's just going to go over to the unit and will be back. 5 minutes later he tells me he read the gauges and it's low on refrigerant, they need to run a leak test, $585.00 then come back weeks later and repair the leak, and put new refrigerant in at a price of $175 per pound. I tell him that we had troubleshooted the unit and concluded it was the TXV valve, to which the technician flipped his condescending, sexist switch and proceeded to talk down to me and tell me "he knows how to read a simple gauge". Then the technician called somebody else from his company and put him on speaker and started telling him "the customer is arguing with my diagnosis". I told the technician if he would adjust the valves as I advised it would show the unit was in fact over pressured, not low. The guy wanted out of here so bad he told me to call them back and have an after hours technician come out.... Huh?? So I merely said send me the quote and that was that.
Fast forward to us hiring another HVAC company to replace the TXV valve. Had them come out, replace the valve, and boom what do you know... The air conditioning is fixed! So it looks like... The incompetent technician in fact did NOT know how to read a simple gauge. If we had gone with Gene's we would have been soaked for over $1,000 in unnecessary fees. I provided feedback to them when they reached out asking how it went, but never heard back. Great follow up!! They may have some decent technicians but the one we had was awful... Can't tell you his name, he never introduced himself!!
Fast forward to us hiring another HVAC company to replace the TXV valve. Had them come out, replace the valve, and boom what do you know... The air conditioning is fixed! So it looks like... The incompetent technician in fact did NOT know how to read a simple gauge. If we had gone with Gene's we would have been soaked for over $1,000 in unnecessary fees. I provided feedback to them when they reached out asking how it went, but never heard back. Great follow up!! They may have some decent technicians but the one we had was awful... Can't tell you his name, he never introduced himself!!
judy sadler
1750716016
Called ac went out made a appointment I took day off work. Was told by 5 then called said there had 2 more than me are you killing me why make appointment and time if you don't do it with in that time I could of stayed at work....bad service ..
Mark Highfield
1750715647
Showed up within expected range- during heatwave. Chris was professional, knowledgeable, efficient and explained things clearly. Would recommend Gene’s
Sean Jones
1750524129
Gene’s was a life saver.
Weekend service call. They made it in two hours. Repaired in no time. I highly recommend.
Weekend service call. They made it in two hours. Repaired in no time. I highly recommend.
Jen Kelly
1750438059
Attempted to utilize the service for ac unit not working. Called to set up service appt. Asked for the next day to avoid the late night extra charge. Scheduled a time the next day within normal working hours. Was called 15 minutes prior to the start of that time window and notified they couldn't make it til later that night and we'd have to pay the higher rate for late hours. Absolutely not. Poor business structure to penalize a customer for the business not being able to make their appt.
Michael Fantin
1750424408
Jeff is very knowledgeable about the needed plumbing. I look forward to seeing the repairs down.
Sharon Rush
1750368319
Very clean while working and after cleaning. Very nice gentleman. He unstuck my vanity sink and changed pipes around. The were installed wrong. I was surprised at the final price, a little over priced consider the work. Anthony was a pleasure.
Timothy Andrews
1750353595
Chris was friendly, knowledgeable, and helpful as was Ryan during the initial inspection. Your crew seems to enjoy what they do. I love the maintenance plan as well. I would recommend your service to family and friends.
Jim Schulz
1750300008
Technician was polite diagnosed problem quickly and fixed it quickly reasonable price very satisfied
Nancy Obertal
1750198877
Thank you very much for the quick service of my problem air conditioner. I was glad that you could fit me in the next day. The service man was very polite. He put his carpeting sleeves on his feet, he found the problem of the clogged Hose and clear that out. Went on the roof and did his maintenance up there. Got everything done and quick order.
Billy Flynn
1750197952
Just beware if you get any type of financing, you will have a lien put on your house even if you are paying it and have to take them to court to get whatever payment you made back
Chris Mullen
1750193640
We used genes for years until they lied to us about the age of our hvac / heat pump/ furnace and tried to convince us we needed to buy a whole new one. They even showed us pictures of rusty coils to try to persuade us. Turns out the system is fine and newer then they said. I dont like being lied to or. Mislead.
Scott Presser
1750183107
Your tech Ryan is the best!very smart very helpful and informative!!! AAA+++also would like to thanks your friendly and in my case patient and super helpful!! Thanks again ! Scott @willowood care
