Bathroom Remodeling

“I requested service for kitchen faucet. Appointment was scheduled Friday, 11/8, after 230p. Technician arrived around 5p. He checked the faucet and told me I could get the replacement part and have it fixed or get a new faucet. I said would want it fixed. He said he could get the part and be back first thing Monday morning 9am I would be the first for the day. He had me sign an estimate for 289 dollars. Said he would be back Monday.
Monday morning I called after 10am when nobody came. I was told he was late at another job. The man that came didn't know about the problem, no part to fix the faucet. The man Friday told me a bunch of lies , no fixed faucet. The man Monday said the part wasn't available, better to replace it. Said no thanks I'll find some else that doesn't tell me lies . Poor customer service from this company!”

“My garbage disposal backed up unexpectantly and I called Gene's for service. This was the first time I contacted them and they were able to schedule a plumber to come to my house that afternoon! The technician was professional, friendly and identified the issue immediately. He provided the cost to repair and got the job done in a short amount of time! He also offered to check the hoses and hook-up for my main water connection, washer, checked the hot water heater and a bathroom faucet I asked about. He provided recommendations for ways they could help improve my water. Gene's is great and I'd recommend them to anyone needing fast, reliable service at a reasonable cost.”

“This past Saturday morning our kitchen sink drain clogged. I tried in vain to get it cleared. I even used our 25foot drain snake. We called Gene's around 10:45am and they indicated a 1pm – 5pm window for the service. Chris from Gene's called an hour early and arrived 20mins later as he had said he would. A quick run down of the situation and what I had tried and he dove right in. About 1.5hours later and 5 attempts with the heavy duty drain snake the drain opened up. We still do not know what was down there but it got cleared up. I want to thank Gene's for prompt service on a weekend and the effort that Chris put into clearing this drain. I had family in from out of town and the clog could have put a wrench into our dinner plans. My wife and I have been customers of Gene's for quite a few years. This is yet another example of the superior service that we get from Gene's. Sincerest Thanks!”

“Had a leak in the older rubber water line to my frig. Replacement required getting behind kitchen cupboards and threading a new line. Joey was essentially a contortionist to do this job. He was pleasant, professional and bore with me as I asked a lot of questions. I have used Gene's for years and have never had a bad experience.”

“Gene"s did a great job fixing our plumbing problem. They always do a great job and are very helpful. I would highly recommend them.”

“Jeff and John were very prompt and professional and were very respectful of my home .Placed tarps all over during replacement of my water heater.”

“My plumbing work was done on May 7, 2024. I had technical issues posting a review at that time. When clicking "post review", my last review appears and I can't post a current review unless I erase the previous one.
The technician was professional, (sorry to have forgotten his name ) knowledgeable, and courteous. He took a lot of pride in the work. I am so appreciative of the expert work he did replacing 2 faucet units that I couldn't use due to various issues.

Carol Johnson
Wadsworth, OH”

“Great Service explained everything knowledgeable”

“Plumber Chris evaluated and replaced both the garage faucet and the outdoor faucet in my home. Both were over 20 years old with usage problems: dripping, leaking, spraying water. He explained his work, got my approval as he progressed, and tested everything out after completion. I am pleased either the outcome and appreciate his courtesy and professionalism.”