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Google Rating

4.8

Based on 2219 reviews

Gene's Refrigeration, Heating & Air Conditioning, Plumbing & Electrical

4.8

review us on See all reviews

1749303830

Excellent service from Gene’s Refrigeration. Yesterday I worked with DJ Carlson at Gene’s to purchase a new heating and air conditioning system, and I couldn’t be more pleased with the experience from the very first interaction. DJ was knowledgeable, professional, and genuinely committed to finding the best solution for my home.

DJ took the time to thoroughly explain my options, answer all of my questions, and ensure I understood the benefits of different models And efficiency ratings. His attention to detail and clear communication made the process seamless and stress-free.

What truly stood out was his honesty and transparency – no pressure, just honest recommendations tailored to my needs and budget.

I highly recommend DJ Carlson and Gene’s Refrigeration to anyone looking for a top-notch heating and cooling service. DJ’s expertise and customer care exceeded my expectations!

Brother Cinnamon

1749243542

Took a month to get my tank properly installed. First tank dented, reinstall failed, last attempt put in by two servicemen but had to be called back for a gas leak. As much as I spent and for the times I took off of work, I will not recommend them for a thing. Quality did not match quantity at all

Leslie Stivason

1749233096

Dylan did a great job changing my furnace filter

1749220756

Awesome service company. All of the employees are friendly and know their job!

Sharon Partezana

1749173918

HVAC service man was great and explained things in great details.

1749141066

Very pleased

1749068796

Genes came out, assessed my problem, provided an estimate and date to fix in less than an hour. The repair was done timely and efficiently. There was great communication with all members of the team at Gene's ... BTW they do just about everything! Furnace, AC, Ducts, electricity, plumbing.......

1749064475

Josh great , but was told service would be there between 8-12 , guy(Josh) didn’t come until after 2 pm , no call from office on late arrival

1749064285

Very knowledgeable and professional

1749058437

Joe was great to work with. He was easy to talk to, and very willing to explain details about our plumbing issue and repair. The quality of the work was excellent and he made me glad that I chose Gene's for our plumbing repair.

1749057514

MARYANN gesaman

1749043705

Gene’s calls ahead of the techs arrival. Chris has been our heating and air conditioning tech for many years.his explanations are easy to understand. Chris checked our furnace and AC and advised us on the updates to expect with new air conditioners.

Rebekah McGuire

1748980862

Joey was very kind and professional. He got both my toilets fixed quickly and working properly.

sherry peeper47@msn.com

1748980488

Service person very polite and explained everything that was going on

1748978521

Great job Cody, and the rest of the staff at Gene's as well!

1748968278

1748955606

1748898980

Josh G. Did a wonderful job

1748898154

Paul was extremely thorough and was kind enough to explain what he was doing as he went through his inspection. A great experience definitely worthy of a five star rating!

1748731990

Great job Chris
Late on Saturday

1748726135

Had them come out to install a garbage disposal. Cost 89.00 just to come out, 325.00 to install the disposal. The 89.00 was not deducted from cost of installation. When I complained the installer said he could give a senior discount which was 40.00. 374.00, took 20 minutes to install. When I called to question I was told owner was in a meeting and they would call me back. Never heard a word from them. I have never had a service fee not deducted from the charge of work being done. Will never use again!

Kimberly Puscian

1748721240

I called into Gene’s for an appointment with The Duct Buster. Erica helped me schedule the appointment . Erica was so professional and easy to work with . She took all the details down that were needed to help get the job done . Mike and Jacob were the service professionals that helped with my duct problem . They were on time , did a thorough job and cleaned everything up after the service . I would recommend using The Duct Busters they did an excellent job ! from the first call to the end of the job .
It’s a pleasure to have such good service

sfmarie Fordosi

1748638558

I am very pleased with Gene's service's. I was having issues with my water pipes in my laundry room and in my bathroom with pipe leeks. The appointment to complete both areas was amazingly fast and schedule friendly! I expeacially apreciate the gentlman Anthony, who was very knowledgable, caring, and quick to the task. The completed work and authentic customer service super exceded any expectations I had. Hands down, I felt Anthony was like family looking out for what is most important, he truly cares about his customers and for that I am SO grateful! Thank you Gene's Refrigeration! and most especially, I thank you Anthony!!
A very happy customer, Sharon F. :))

Carina Coulsanti

1748635584

I am very disappointed and feel upset by the lack of care and honesty. Genes HVAC came out on a service call. They didn't honor the free service call for a first customer ad in the value pak which would waive the fee.. I had just opened the value pak and the ad wasn't in there. They charged me $85 to turn the arrow to open on two main vents. I will not use them again in the future.

1748626991

1748555633

1748467433

So responsive, on time, thorough, and knowledgeable! Same-day service!

1748358013

Chris is very knowledgeable and takes the time to explain what he did and why he did it. I trust what he tells me.

1748275702

Everyone at Gene's is always friendly & respectful

1748088299

Ryan is a very good service technician. He completed the cleaning and inspection of both our gas furnace and our AC system. He was extremely courteous and I would highly recommend him to our neighbors. Gene's is a company who can service all of our HVAV, Pluming and Electrical needs.

1748039072

This company is awesome. The technician that came out was very professional and provided great service. He was very thorough and took the time to explain everything…thank you

Jeremy Sack (Sackadough)

1747962574

Excellent experience! Gene’s has always been there when we need them. Chris is the best.

1747957817

Great service by Anthony and Cody.True professionals!

Bernie Van Tilburg

1747927267

Wow! I am amazed how Gene's went above and beyond to ensure my complete satisfaction. There was a mishap, but they were proactive, honest, and exceeded my expectations to make it right with no hassle whatsoever. They replaced my water heater quickly, communicating throughout the process. Thank you!

Darlene Peritore

1747883485

First time using them and we recieved great service today! The technician DJ did a great job. Not only did he tune up the AC unit and change our filter that he was there for.. he was thoroughly clean while he was servicing it. He even helped dig around the unit to help with the water flow and leveled it since it was leaning. I was impressed that he went above and beyond what I expected. Thank you. We'll be calling again for our next service needed!

Natalie Borowski

1747869523

We had our ducts cleaned by "The Duct Busters".
These guys were great. Very professional, and cleaned up.

1747751339

D J arrived on time. He explained what he did to service my furnace. Even put the winter cover on my A/C unit.

1747698303

George Gotschall

1747680168

Ryan was very good. Showed me what he was doing and why. Great customer service!

1747537369

Zahara Sotoudeh

1747534044

Chris was quick and helpful, but the charge was pretty high.

1747488933

Big project, entire house AC system installed thru attic. Ryan and Matt here for 3 days, worked with me for vent locations et al. Super workers and nice guys.!! Job well done!

1747429369

Excellent service. Chris was in site and on time. I found him to be very thorough and super efficient. I would recommend Chris and Gene’s - 100%

1747426639

The team at Genes is the way to go if you need help with your hvac or plumbing needs. They respect your property like it was their own and the service is the best. The team is always polite and professional and best of all they know what they are doing. You trust them. Joey and Anthony make a great team. They came out to help me with a failing pump and long story short went above and beyond. Genes is the only way to go.

1747420561

DJ was a pleasure to work with. We have an older AC unit and he was very knowledgeable and gave great recommendations.

1747402399

Plumber replaced two bathroom faucets. He called before showing up and did a great job. Very friendly.

1747324097

They did an excellent job for me and my mom!
Good job Chris!

1747320610

We are loyal customers of Gene’s, and the HVAC system they installed years ago has had no problems. DJ Carlson is an excellent service specialist. He knows his business inside out, is polite, friendly, neat, and he really goes the extra mile when servicing the system. Ask for DJ!

1747315097

Great mechanics

1747238253

Nice and knowledgeable young guy!

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Air Conditioning Maintenance in Brecksville, OH 44141

June 5, 2025

“Great staff and service. Our issue was addressed and so far our unit is working fine.”

- Jim U.

« Air Conditioning Maintenance in Medina, OH, Heating 44256 » Air Conditioning Repair in Medina, OH, Heating 44256

If you are experiencing an emergency or need assistance, please call 330-238-8441, email communications are only seen during normal business hours (8:00AM-5:00PM Monday-Friday).

6222 Norwalk Road, Medina, OH 44256

We’re here for you 24/7330-238-8441

Google Rating

4.8

Based on 2219 reviews

Gene's Refrigeration, Heating & Air Conditioning, Plumbing & Electrical

4.8

review us on See all reviews

1749303830

Excellent service from Gene’s Refrigeration. Yesterday I worked with DJ Carlson at Gene’s to purchase a new heating and air conditioning system, and I couldn’t be more pleased with the experience from the very first interaction. DJ was knowledgeable, professional, and genuinely committed to finding the best solution for my home.

DJ took the time to thoroughly explain my options, answer all of my questions, and ensure I understood the benefits of different models And efficiency ratings. His attention to detail and clear communication made the process seamless and stress-free.

What truly stood out was his honesty and transparency – no pressure, just honest recommendations tailored to my needs and budget.

I highly recommend DJ Carlson and Gene’s Refrigeration to anyone looking for a top-notch heating and cooling service. DJ’s expertise and customer care exceeded my expectations!

Brother Cinnamon

1749243542

Took a month to get my tank properly installed. First tank dented, reinstall failed, last attempt put in by two servicemen but had to be called back for a gas leak. As much as I spent and for the times I took off of work, I will not recommend them for a thing. Quality did not match quantity at all

Leslie Stivason

1749233096

Dylan did a great job changing my furnace filter

1749220756

Awesome service company. All of the employees are friendly and know their job!

Sharon Partezana

1749173918

HVAC service man was great and explained things in great details.

1749141066

Very pleased

1749068796

Genes came out, assessed my problem, provided an estimate and date to fix in less than an hour. The repair was done timely and efficiently. There was great communication with all members of the team at Gene's ... BTW they do just about everything! Furnace, AC, Ducts, electricity, plumbing.......

1749064475

Josh great , but was told service would be there between 8-12 , guy(Josh) didn’t come until after 2 pm , no call from office on late arrival

1749064285

Very knowledgeable and professional

1749058437

Joe was great to work with. He was easy to talk to, and very willing to explain details about our plumbing issue and repair. The quality of the work was excellent and he made me glad that I chose Gene's for our plumbing repair.

1749057514

MARYANN gesaman

1749043705

Gene’s calls ahead of the techs arrival. Chris has been our heating and air conditioning tech for many years.his explanations are easy to understand. Chris checked our furnace and AC and advised us on the updates to expect with new air conditioners.

Rebekah McGuire

1748980862

Joey was very kind and professional. He got both my toilets fixed quickly and working properly.

sherry peeper47@msn.com

1748980488

Service person very polite and explained everything that was going on

1748978521

Great job Cody, and the rest of the staff at Gene's as well!

1748968278

1748955606

1748898980

Josh G. Did a wonderful job

1748898154

Paul was extremely thorough and was kind enough to explain what he was doing as he went through his inspection. A great experience definitely worthy of a five star rating!

1748731990

Great job Chris
Late on Saturday

1748726135

Had them come out to install a garbage disposal. Cost 89.00 just to come out, 325.00 to install the disposal. The 89.00 was not deducted from cost of installation. When I complained the installer said he could give a senior discount which was 40.00. 374.00, took 20 minutes to install. When I called to question I was told owner was in a meeting and they would call me back. Never heard a word from them. I have never had a service fee not deducted from the charge of work being done. Will never use again!

Kimberly Puscian

1748721240

I called into Gene’s for an appointment with The Duct Buster. Erica helped me schedule the appointment . Erica was so professional and easy to work with . She took all the details down that were needed to help get the job done . Mike and Jacob were the service professionals that helped with my duct problem . They were on time , did a thorough job and cleaned everything up after the service . I would recommend using The Duct Busters they did an excellent job ! from the first call to the end of the job .
It’s a pleasure to have such good service

sfmarie Fordosi

1748638558

I am very pleased with Gene's service's. I was having issues with my water pipes in my laundry room and in my bathroom with pipe leeks. The appointment to complete both areas was amazingly fast and schedule friendly! I expeacially apreciate the gentlman Anthony, who was very knowledgable, caring, and quick to the task. The completed work and authentic customer service super exceded any expectations I had. Hands down, I felt Anthony was like family looking out for what is most important, he truly cares about his customers and for that I am SO grateful! Thank you Gene's Refrigeration! and most especially, I thank you Anthony!!
A very happy customer, Sharon F. :))

Carina Coulsanti

1748635584

I am very disappointed and feel upset by the lack of care and honesty. Genes HVAC came out on a service call. They didn't honor the free service call for a first customer ad in the value pak which would waive the fee.. I had just opened the value pak and the ad wasn't in there. They charged me $85 to turn the arrow to open on two main vents. I will not use them again in the future.

1748626991

1748555633

1748467433

So responsive, on time, thorough, and knowledgeable! Same-day service!

1748358013

Chris is very knowledgeable and takes the time to explain what he did and why he did it. I trust what he tells me.

1748275702

Everyone at Gene's is always friendly & respectful

1748088299

Ryan is a very good service technician. He completed the cleaning and inspection of both our gas furnace and our AC system. He was extremely courteous and I would highly recommend him to our neighbors. Gene's is a company who can service all of our HVAV, Pluming and Electrical needs.

1748039072

This company is awesome. The technician that came out was very professional and provided great service. He was very thorough and took the time to explain everything…thank you

Jeremy Sack (Sackadough)

1747962574

Excellent experience! Gene’s has always been there when we need them. Chris is the best.

1747957817

Great service by Anthony and Cody.True professionals!

Bernie Van Tilburg

1747927267

Wow! I am amazed how Gene's went above and beyond to ensure my complete satisfaction. There was a mishap, but they were proactive, honest, and exceeded my expectations to make it right with no hassle whatsoever. They replaced my water heater quickly, communicating throughout the process. Thank you!

Darlene Peritore

1747883485

First time using them and we recieved great service today! The technician DJ did a great job. Not only did he tune up the AC unit and change our filter that he was there for.. he was thoroughly clean while he was servicing it. He even helped dig around the unit to help with the water flow and leveled it since it was leaning. I was impressed that he went above and beyond what I expected. Thank you. We'll be calling again for our next service needed!

Natalie Borowski

1747869523

We had our ducts cleaned by "The Duct Busters".
These guys were great. Very professional, and cleaned up.

1747751339

D J arrived on time. He explained what he did to service my furnace. Even put the winter cover on my A/C unit.

1747698303

George Gotschall

1747680168

Ryan was very good. Showed me what he was doing and why. Great customer service!

1747537369

Zahara Sotoudeh

1747534044

Chris was quick and helpful, but the charge was pretty high.

1747488933

Big project, entire house AC system installed thru attic. Ryan and Matt here for 3 days, worked with me for vent locations et al. Super workers and nice guys.!! Job well done!

1747429369

Excellent service. Chris was in site and on time. I found him to be very thorough and super efficient. I would recommend Chris and Gene’s - 100%

1747426639

The team at Genes is the way to go if you need help with your hvac or plumbing needs. They respect your property like it was their own and the service is the best. The team is always polite and professional and best of all they know what they are doing. You trust them. Joey and Anthony make a great team. They came out to help me with a failing pump and long story short went above and beyond. Genes is the only way to go.

1747420561

DJ was a pleasure to work with. We have an older AC unit and he was very knowledgeable and gave great recommendations.

1747402399

Plumber replaced two bathroom faucets. He called before showing up and did a great job. Very friendly.

1747324097

They did an excellent job for me and my mom!
Good job Chris!

1747320610

We are loyal customers of Gene’s, and the HVAC system they installed years ago has had no problems. DJ Carlson is an excellent service specialist. He knows his business inside out, is polite, friendly, neat, and he really goes the extra mile when servicing the system. Ask for DJ!

1747315097

Great mechanics

1747238253

Nice and knowledgeable young guy!

Plumbing
Heating
Air Conditioning
Indoor Air Quality
Electrical
Commercial
Specials
Financing
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Contact

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We’re here for you 24/7330-238-8441

Google Rating

4.8

Based on 2219 reviews

Gene's Refrigeration, Heating & Air Conditioning, Plumbing & Electrical

4.8

review us on See all reviews

1749303830

Excellent service from Gene’s Refrigeration. Yesterday I worked with DJ Carlson at Gene’s to purchase a new heating and air conditioning system, and I couldn’t be more pleased with the experience from the very first interaction. DJ was knowledgeable, professional, and genuinely committed to finding the best solution for my home.

DJ took the time to thoroughly explain my options, answer all of my questions, and ensure I understood the benefits of different models And efficiency ratings. His attention to detail and clear communication made the process seamless and stress-free.

What truly stood out was his honesty and transparency – no pressure, just honest recommendations tailored to my needs and budget.

I highly recommend DJ Carlson and Gene’s Refrigeration to anyone looking for a top-notch heating and cooling service. DJ’s expertise and customer care exceeded my expectations!

Brother Cinnamon

1749243542

Took a month to get my tank properly installed. First tank dented, reinstall failed, last attempt put in by two servicemen but had to be called back for a gas leak. As much as I spent and for the times I took off of work, I will not recommend them for a thing. Quality did not match quantity at all

Leslie Stivason

1749233096

Dylan did a great job changing my furnace filter

1749220756

Awesome service company. All of the employees are friendly and know their job!

Sharon Partezana

1749173918

HVAC service man was great and explained things in great details.

1749141066

Very pleased

1749068796

Genes came out, assessed my problem, provided an estimate and date to fix in less than an hour. The repair was done timely and efficiently. There was great communication with all members of the team at Gene's ... BTW they do just about everything! Furnace, AC, Ducts, electricity, plumbing.......

1749064475

Josh great , but was told service would be there between 8-12 , guy(Josh) didn’t come until after 2 pm , no call from office on late arrival

1749064285

Very knowledgeable and professional

1749058437

Joe was great to work with. He was easy to talk to, and very willing to explain details about our plumbing issue and repair. The quality of the work was excellent and he made me glad that I chose Gene's for our plumbing repair.

1749057514

MARYANN gesaman

1749043705

Gene’s calls ahead of the techs arrival. Chris has been our heating and air conditioning tech for many years.his explanations are easy to understand. Chris checked our furnace and AC and advised us on the updates to expect with new air conditioners.

Rebekah McGuire

1748980862

Joey was very kind and professional. He got both my toilets fixed quickly and working properly.

sherry peeper47@msn.com

1748980488

Service person very polite and explained everything that was going on

1748978521

Great job Cody, and the rest of the staff at Gene's as well!

1748968278

1748955606

1748898980

Josh G. Did a wonderful job

1748898154

Paul was extremely thorough and was kind enough to explain what he was doing as he went through his inspection. A great experience definitely worthy of a five star rating!

1748731990

Great job Chris
Late on Saturday

1748726135

Had them come out to install a garbage disposal. Cost 89.00 just to come out, 325.00 to install the disposal. The 89.00 was not deducted from cost of installation. When I complained the installer said he could give a senior discount which was 40.00. 374.00, took 20 minutes to install. When I called to question I was told owner was in a meeting and they would call me back. Never heard a word from them. I have never had a service fee not deducted from the charge of work being done. Will never use again!

Kimberly Puscian

1748721240

I called into Gene’s for an appointment with The Duct Buster. Erica helped me schedule the appointment . Erica was so professional and easy to work with . She took all the details down that were needed to help get the job done . Mike and Jacob were the service professionals that helped with my duct problem . They were on time , did a thorough job and cleaned everything up after the service . I would recommend using The Duct Busters they did an excellent job ! from the first call to the end of the job .
It’s a pleasure to have such good service

sfmarie Fordosi

1748638558

I am very pleased with Gene's service's. I was having issues with my water pipes in my laundry room and in my bathroom with pipe leeks. The appointment to complete both areas was amazingly fast and schedule friendly! I expeacially apreciate the gentlman Anthony, who was very knowledgable, caring, and quick to the task. The completed work and authentic customer service super exceded any expectations I had. Hands down, I felt Anthony was like family looking out for what is most important, he truly cares about his customers and for that I am SO grateful! Thank you Gene's Refrigeration! and most especially, I thank you Anthony!!
A very happy customer, Sharon F. :))

Carina Coulsanti

1748635584

I am very disappointed and feel upset by the lack of care and honesty. Genes HVAC came out on a service call. They didn't honor the free service call for a first customer ad in the value pak which would waive the fee.. I had just opened the value pak and the ad wasn't in there. They charged me $85 to turn the arrow to open on two main vents. I will not use them again in the future.

1748626991

1748555633

1748467433

So responsive, on time, thorough, and knowledgeable! Same-day service!

1748358013

Chris is very knowledgeable and takes the time to explain what he did and why he did it. I trust what he tells me.

1748275702

Everyone at Gene's is always friendly & respectful

1748088299

Ryan is a very good service technician. He completed the cleaning and inspection of both our gas furnace and our AC system. He was extremely courteous and I would highly recommend him to our neighbors. Gene's is a company who can service all of our HVAV, Pluming and Electrical needs.

1748039072

This company is awesome. The technician that came out was very professional and provided great service. He was very thorough and took the time to explain everything…thank you

Jeremy Sack (Sackadough)

1747962574

Excellent experience! Gene’s has always been there when we need them. Chris is the best.

1747957817

Great service by Anthony and Cody.True professionals!

Bernie Van Tilburg

1747927267

Wow! I am amazed how Gene's went above and beyond to ensure my complete satisfaction. There was a mishap, but they were proactive, honest, and exceeded my expectations to make it right with no hassle whatsoever. They replaced my water heater quickly, communicating throughout the process. Thank you!

Darlene Peritore

1747883485

First time using them and we recieved great service today! The technician DJ did a great job. Not only did he tune up the AC unit and change our filter that he was there for.. he was thoroughly clean while he was servicing it. He even helped dig around the unit to help with the water flow and leveled it since it was leaning. I was impressed that he went above and beyond what I expected. Thank you. We'll be calling again for our next service needed!

Natalie Borowski

1747869523

We had our ducts cleaned by "The Duct Busters".
These guys were great. Very professional, and cleaned up.

1747751339

D J arrived on time. He explained what he did to service my furnace. Even put the winter cover on my A/C unit.

1747698303

George Gotschall

1747680168

Ryan was very good. Showed me what he was doing and why. Great customer service!

1747537369

Zahara Sotoudeh

1747534044

Chris was quick and helpful, but the charge was pretty high.

1747488933

Big project, entire house AC system installed thru attic. Ryan and Matt here for 3 days, worked with me for vent locations et al. Super workers and nice guys.!! Job well done!

1747429369

Excellent service. Chris was in site and on time. I found him to be very thorough and super efficient. I would recommend Chris and Gene’s - 100%

1747426639

The team at Genes is the way to go if you need help with your hvac or plumbing needs. They respect your property like it was their own and the service is the best. The team is always polite and professional and best of all they know what they are doing. You trust them. Joey and Anthony make a great team. They came out to help me with a failing pump and long story short went above and beyond. Genes is the only way to go.

1747420561

DJ was a pleasure to work with. We have an older AC unit and he was very knowledgeable and gave great recommendations.

1747402399

Plumber replaced two bathroom faucets. He called before showing up and did a great job. Very friendly.

1747324097

They did an excellent job for me and my mom!
Good job Chris!

1747320610

We are loyal customers of Gene’s, and the HVAC system they installed years ago has had no problems. DJ Carlson is an excellent service specialist. He knows his business inside out, is polite, friendly, neat, and he really goes the extra mile when servicing the system. Ask for DJ!

1747315097

Great mechanics

1747238253

Nice and knowledgeable young guy!

6222 Norwalk Road, Medina, OH 44256

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GNE mascot.

Ohio License Number 18110

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330-238-8441