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- Thanh H.
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Google Rating
4.8
Based on 2257 reviews
Gene's Refrigeration, Heating & Air Conditioning, Plumbing & Electrical
4.8
Patrick Gaughan
1750886071
I cannot say enough good things about my initial experience with the associates at Gene’s. While they were highly recommended to me, its a people business, so I can only offer an honest review on my personal experience. My first experience was Evan, in sales, and he was great, explained everything, worked with my chaotic schedule and made an offer that fit my budget. I actually enjoyed the experience. Next was Josh, for a service call, for the unit I was not replacing. He installed the part that someone else had suggested (remote diagnostics), but deems the root cause to be something different. He took the time to explain it all to my curious engineering mind and I Cant say enough about the entire experience. Two different people, with the same incredible attitude and care for the experience. This company hires and develops exceptionally, in my opinion! The install is tomorrow And I really hope for more of the same.
Harold Palma
1750875424
During an intense heatwave I called to have a service representative come to check our system out and surprisingly, a technician came out the same day and serviced our unit. We were told by another company that we would have to wait 6 days for someone to come out. The service rep was very friendly and thorough. Thank you!
J N
1750855181
He did everything he was supposed to do, he was personable, and efficient. Arrived on time. Explained everything in detaill.
ANGELINE SCHOLTZ
1750853254
DJ was very professional and courteous. He listened to my concerns and repaired my system. Very happy with their service.
Katie DiEgidio
1750791421
WOW!! One of THE BEST experiences we’ve ever had! We are now GENES customers for life!! BIG THANK YOU and SHOUT OUT to Chris M!!!!!!
He truly SAVED our family on a 95° day.
Nobody ever wants to deal with this kind of stuff! Sometimes you have no choice.
Chris was so patient and explained everything just like we were family!
These days, it’s really hard to find an honest company that you can count on.
Chris spoke so highly of Gene’s!
We are truly grateful and proud to say we went with Gene’s!
THANK YOU!!
He truly SAVED our family on a 95° day.
Nobody ever wants to deal with this kind of stuff! Sometimes you have no choice.
Chris was so patient and explained everything just like we were family!
These days, it’s really hard to find an honest company that you can count on.
Chris spoke so highly of Gene’s!
We are truly grateful and proud to say we went with Gene’s!
THANK YOU!!
Jim Ross
1750779309
Good company! My tech, Dillon, was a beast! It was 100 degrees out and went above and beyond to take care of me. They were on time and called ahead. I hope you get Dillan as your tech! Also, Evan, was a huge help. Both super informative and on the ball!
Laurie Louisa
1750727329
You guys are fantastic! Chris came out the same day I called for service! With these crazy high temps and humidity we’re thankful for Gene’s for coming to our rescue.
Donna Prochaska
1750726625
Appreciated quick response and as a restaurant this is very imperative. The London Pickle Works will definitely continue to call Gene’s HVAC in the future. Service was excellent and follow up very thorough.
Amy Vinyard
1750723298
So let me share my story. I had seen signs for Genes heating and cooling all over Medina so I figured they were probably the best. We called them up because our air conditioning wasn't working and was surprised that they were able to come out the same day. Unfortunately for us it was a Friday and the technician came at 5:00 p.m. You know what they say regarding the kind of service you'll receive at the end of a work day on a Friday, well it's true. So the first thing I go out to meet the technician and he's standing in my driveway smoking a cigarette... unprofessional, yes. He then tells me he's just going to go over to the unit and will be back. 5 minutes later he tells me he read the gauges and it's low on refrigerant, they need to run a leak test, $585.00 then come back weeks later and repair the leak, and put new refrigerant in at a price of $175 per pound. I tell him that we had troubleshooted the unit and concluded it was the TXV valve, to which the technician flipped his condescending, sexist switch and proceeded to talk down to me and tell me "he knows how to read a simple gauge". Then the technician called somebody else from his company and put him on speaker and started telling him "the customer is arguing with my diagnosis". I told the technician if he would adjust the valves as I advised it would show the unit was in fact over pressured, not low. The guy wanted out of here so bad he told me to call them back and have an after hours technician come out.... Huh?? So I merely said send me the quote and that was that.
Fast forward to us hiring another HVAC company to replace the TXV valve. Had them come out, replace the valve, and boom what do you know... The air conditioning is fixed! So it looks like... The incompetent technician in fact did NOT know how to read a simple gauge. If we had gone with Gene's we would have been soaked for over $1,000 in unnecessary fees. I provided feedback to them when they reached out asking how it went, but never heard back. Great follow up!! They may have some decent technicians but the one we had was awful... Can't tell you his name, he never introduced himself!!
Fast forward to us hiring another HVAC company to replace the TXV valve. Had them come out, replace the valve, and boom what do you know... The air conditioning is fixed! So it looks like... The incompetent technician in fact did NOT know how to read a simple gauge. If we had gone with Gene's we would have been soaked for over $1,000 in unnecessary fees. I provided feedback to them when they reached out asking how it went, but never heard back. Great follow up!! They may have some decent technicians but the one we had was awful... Can't tell you his name, he never introduced himself!!
judy sadler
1750716016
Called ac went out made a appointment I took day off work. Was told by 5 then called said there had 2 more than me are you killing me why make appointment and time if you don't do it with in that time I could of stayed at work....bad service ..
Mark Highfield
1750715647
Showed up within expected range- during heatwave. Chris was professional, knowledgeable, efficient and explained things clearly. Would recommend Gene’s
Sean Jones
1750524129
Gene’s was a life saver.
Weekend service call. They made it in two hours. Repaired in no time. I highly recommend.
Weekend service call. They made it in two hours. Repaired in no time. I highly recommend.
Jen Kelly
1750438059
Attempted to utilize the service for ac unit not working. Called to set up service appt. Asked for the next day to avoid the late night extra charge. Scheduled a time the next day within normal working hours. Was called 15 minutes prior to the start of that time window and notified they couldn't make it til later that night and we'd have to pay the higher rate for late hours. Absolutely not. Poor business structure to penalize a customer for the business not being able to make their appt.
Michael Fantin
1750424408
Jeff is very knowledgeable about the needed plumbing. I look forward to seeing the repairs down.
Sharon Rush
1750368319
Very clean while working and after cleaning. Very nice gentleman. He unstuck my vanity sink and changed pipes around. The were installed wrong. I was surprised at the final price, a little over priced consider the work. Anthony was a pleasure.
Timothy Andrews
1750353595
Chris was friendly, knowledgeable, and helpful as was Ryan during the initial inspection. Your crew seems to enjoy what they do. I love the maintenance plan as well. I would recommend your service to family and friends.
Jim Schulz
1750300008
Technician was polite diagnosed problem quickly and fixed it quickly reasonable price very satisfied
Nancy Obertal
1750198877
Thank you very much for the quick service of my problem air conditioner. I was glad that you could fit me in the next day. The service man was very polite. He put his carpeting sleeves on his feet, he found the problem of the clogged Hose and clear that out. Went on the roof and did his maintenance up there. Got everything done and quick order.
Billy Flynn
1750197952
Just beware if you get any type of financing, you will have a lien put on your house even if you are paying it and have to take them to court to get whatever payment you made back
Chris Mullen
1750193640
We used genes for years until they lied to us about the age of our hvac / heat pump/ furnace and tried to convince us we needed to buy a whole new one. They even showed us pictures of rusty coils to try to persuade us. Turns out the system is fine and newer then they said. I dont like being lied to or. Mislead.
Scott Presser
1750183107
Your tech Ryan is the best!very smart very helpful and informative!!! AAA+++also would like to thanks your friendly and in my case patient and super helpful!! Thanks again ! Scott @willowood care
Alex Fuller
1750101958
Seth inspected and cleaned parts of my mini splits. He did a good through job. Lena on the phone was very friendly and helpful.
Carlee Walkemeyer
1749857651
We had another five-star experience with Gene’s this week. Dylan and Will were kind, courteous, and professional. They completed the job timely, gave a thorough recap of the work, and left my basement as clean as they found it. Dylan was very knowledgeable and able to answer all of my follow-up questions. I will continue to recommend Gene’s to my friends and neighbors.
Update 6/13/25 - Another outstanding experience with Gene’s today. Ryan was here for our maintenance service and we couldn’t have asked for a better technician. Competent, efficient, and so friendly. He answered all my questions and made some great suggestions for our system. Thanks, Ryan!
Update 6/13/25 - Another outstanding experience with Gene’s today. Ryan was here for our maintenance service and we couldn’t have asked for a better technician. Competent, efficient, and so friendly. He answered all my questions and made some great suggestions for our system. Thanks, Ryan!
Dan Kissling
1749847469
My Gene's HVAC Technician DJ was EXCELLENT! Not only was he very professional but was very educational. He performed an A/C Tune-Up along with making sure my outside unit was level. Installed a hard start kit to help with the longevity of my compressor. Came inside to check my inside unit and upon inspection noticed some issues where we decided it was best to install an Air Scrubber air purifier to ensure high standard of indoor air quality. I would highly recommend Gene's and their HVAC Technician DJ as they are very professional.
Pat Lumpkin
1749570135
Tried to charge me close to $300. Just to come check my air conditioner after telling me it would be $89. To come give me an estimate. Not they want 5,000 just to repair the unit.
Angela Shell
1749519147
Ryan T is the BEST. I have been a customer for a long time. He goes above and beyond. Very friendly , great customer service. My favorite technican :)
Kristina Ramirez
1749498030
Chris was able to show me what was wrong and provide me with options moving forward. While Chris was here checked all of our plumbing and during that time we even discovered another issue that he was able to help and provide a solution. Very thankful for his help.
Chris P
1749473018
Jacob was very courteous, friendly and very knowledgeable. I would recommend him any time. Install that was done today, January 29, both Dylan and Brent were very professional, friendly, neat, and knew exactly what they were doing. They installed an air conditioning unit outside, and a new furnace inside and when they left, I couldn’t even tell anybody had been here. Nice cleanup, job, nice all the way around I would highly recommend them again.
Monda Reed
1749439046
I would definitely recommend Genes to everyone. If I could give more than 5 stars I would. Everyone I spoke to from setting up my service appointment to them coming out to my house top tier. Our first appointment my husband met Ryan & said he was awesome, very professional & knowledgeable. Did everything he could for us. Then we met Matt who’s outstanding. Matt kept in constant communication with us . Even after the appointment he followed up. During our appointment he was very professional & down to earth. We were very comfortable with Matt in our home . He made sure we knew exactly what we’re getting & the best deal moving forward. I want to thank everyone @ Genes for going above & beyond for your customers . I would also like to mention scheduling was awesome! We didn’t have to wait & whatever time worked best for us they obliged. Same day service & everything. Fantastic!!
Kat
1749316205
I want to give a huge "THANK YOU" to Jeff Larto for coming all the way down from Avon to fix my shower handle that broke and the shower head was leaking a good amount of water. He replaced the shower handle and put in a new shower head. I am forever grateful. You have me as a customer for LIVE Gene's Refrigeration.
Lynn Gillette
1749303830
Excellent service from Gene’s Refrigeration. Yesterday I worked with DJ Carlson at Gene’s to purchase a new heating and air conditioning system, and I couldn’t be more pleased with the experience from the very first interaction. DJ was knowledgeable, professional, and genuinely committed to finding the best solution for my home.
DJ took the time to thoroughly explain my options, answer all of my questions, and ensure I understood the benefits of different models And efficiency ratings. His attention to detail and clear communication made the process seamless and stress-free.
What truly stood out was his honesty and transparency – no pressure, just honest recommendations tailored to my needs and budget.
I highly recommend DJ Carlson and Gene’s Refrigeration to anyone looking for a top-notch heating and cooling service. DJ’s expertise and customer care exceeded my expectations!
DJ took the time to thoroughly explain my options, answer all of my questions, and ensure I understood the benefits of different models And efficiency ratings. His attention to detail and clear communication made the process seamless and stress-free.
What truly stood out was his honesty and transparency – no pressure, just honest recommendations tailored to my needs and budget.
I highly recommend DJ Carlson and Gene’s Refrigeration to anyone looking for a top-notch heating and cooling service. DJ’s expertise and customer care exceeded my expectations!
