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Cathy Whetstone
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Google Rating
4.8
Based on 2174 reviews
Gene's Refrigeration, Heating & Air Conditioning, Plumbing & Electrical
4.8
Debbie Garofalo
1746019258
I had a routine maintenance inspection today on my furnace and Paul was very professional, knowledgeable , and efficient !
Tom Toth
1745954276
Fast to come out for the repair. Quickly diagnosed the problem and explained solution. Fair pricing. Will use again. Highly recommended.
Adrienne Veverka
1745681819
Matt B. was amazing at providing us with great customer service and going above and beyond getting the best price..
3 young technicians came out from Gene’s Refrigeration did a great job replacing the furnace and AC unit and installed a humidifier all in 8 hours and never even saw them have lunch! Also, they cleaned up after themselves. WOW!
It's a shame though a BRAND NEW Carrier thermostat out of the box that didn't work! They hooked up a temporary one, until a compatible one arrives and can be installed.
3 young technicians came out from Gene’s Refrigeration did a great job replacing the furnace and AC unit and installed a humidifier all in 8 hours and never even saw them have lunch! Also, they cleaned up after themselves. WOW!
It's a shame though a BRAND NEW Carrier thermostat out of the box that didn't work! They hooked up a temporary one, until a compatible one arrives and can be installed.
Melissa Santiago
1745601528
Josh G and Paul are hands down the best! They were kind professional, efficient and very informative! I totally recommend them!
Tom Shewbridge
1745587285
95% of the time we have always had good service from Gene's Refrigeration. Minus a couple of incidents we have always had knowledgeable, courteous and dedicated people help us with our Heating and Air Conditioning.
Today we had Ryan Toledo. Courteous, kind and efficient. (09/25/2023)
Made appropriate recommendations. Chose the repair we could afford, but will consider other suggestions he made at a later date.
Might request him for future checkups or repairs.
Today we had Ryan Toledo. Courteous, kind and efficient. (09/25/2023)
Made appropriate recommendations. Chose the repair we could afford, but will consider other suggestions he made at a later date.
Might request him for future checkups or repairs.
Danielle Lopez
1745510109
Had a great experience with Genes. We had our sink back up and they were able to get us in the same day. The technician was super friendly, professional, and knocked out our issue in no time. I highly recommend their services and if we have any future issues they will be the ones we call!
Steve Worthington
1745429220
Dan is a great representative for your company. He was friendly and patient. He took the time to answer my questions thoroughly . You guys have a great team👍👍
Rhonda Hester
1745358274
Some of the vents were placed back in backwards and closed. A little bit of a mess left in the bathroom.
Joe Gray
1744817176
STAY AWAY!!! I had Gene's come out for an A/C service last June where they had to replace 2 parts and when I had started the unit in April, it would not come on. I called another company to look at it, as when Gene's was scheduled to complete my furnace check-up, they did not show for a confirmed appointment (in which they had called the night before) because I didn't answer my phone when the technician was on his way. I called back in 10 minutes and they had already cancelled? So, on the A/C unit found out that the connectors they used were junk (2 broken and one came loose because it was cheap), per the new company, and had to replace. I called Gene's to let them know and they told me that they would have a "manager" call. Matt called me back and as I was trying to explain the situation, not asking them for anything just informing them of their horrible work, Matt was very condescending and kept talking over me. I explained my frustration with him, but his answer was that he was doing to me exactly what I was doing to him? I then had some other "words" for him. Gene's is doing a complete disservice having Matt speak to customers and I will never use their services again. I would advise anyone to look at other companies.
mary kravochuck
1744742031
Ryan was extremely thorough and informative. He also fixed the problem in no time flat. I am extremely satisfied with the service I recieved!
Bruce May
1744644811
DJ gave us a complete review of our heating system and the requirements for repair or replacement. We appreciate his professionalism and thorough explainations.
Robert Curnoe
1744632349
We are renovating a house, and Gene's has been out multiple times. Everyone I have dealt with from this company has been fantastic! I would highly recommend them; they stand by their work.
Beverly Bokovitz
1744411735
Did an excellent job installing our mini split. Explained everything and was very thorough. We are very pleased and can highly recommend.!
Steven Raczka
1744127424
Great professionals. Chris M. was fantastic. He fixed the issue with my oil fired furnace.
William Bakos
1744063460
A contractor spotted a gas leak and we called Gene’s. They got a tech out in a short time, charged half the service call cost of another local plumber, and had the leak fixed in a very short time. The tech was very polite and professional, told us exactly what the issue was, and how he resolved it. I appreciate that the invoice also contains pictures of the repair. Thank you very much. My family already mentioned that we would call them back for any future plumbing needs.
Jim Doutt
1743858957
Had to replace a 16 year old water heater and Gene's Refrigeration responded promptly with a same day installation. I called at 11 AM and the job was done by 4 PM. Joey, the installer, was very thorough and professional. I have used Gene's in the past and highly recommend them. They are local and have a good crew.
Rose Solkiewicz
1743775056
Brian Sobiesienski John -Matt-Dan service on a new boiler installed. A great job and the team work was very professional. Thank you!
Heather Stotlar
1743608769
Tech came out for a tune up on the ancient air conditioner. He didn't try to sell me anything! Extremely efficient and knowledgeable. Took the time to educate me about my options for replacement. Will definately use again for furnace maintainance as well!!
Charles Cookson
1743184792
Alana checked our A/C system as part of an annual check. She did a great job and answered all of the questions that we had thoroughly.
Scott McCarthy
1743126572
I had a very positive experience with Gene's. I had them come out and do a maintenance check on my furnace as it wasn't running well. Ryan came out with another technician, diagnosed the issue and had my furnace running as good as new. Ryan was very knowledgeable and explained clearly what was required to fix the problem.
Judy Vorthman
1743103219
DJ Carlson was prompt, knowledgeable, friendly and extremely helpful. Would recommend him and Gene's Refrigeration to anyone in need of their services. Thank you.
Mary Tenney
1743103015
DJ Carlson was HVAC service specialist and provided information necessary for repairs and future maintenance.Serviceman was professional and polite during inspection and service provided in my home. Thank you for your service .
Eugene Webber
1743021755
Duct busters did good, professional job. They made sure everything was done right and furnace was working properly after duct cleaning. I would recommend them.
Jeffrey Casto
1743000882
Technicians Ryan and Paul were professional and courteous, during the debug of one of our Mendota Gas Fireplaces.
Glenn Lovelace
1742993437
Genes heating and air gave us a great deal on are a/c and heating units carrier with rebate and tax credits. DJ Carlson was great.lots of help
Carol Sabo
1742837832
March 2025, DJ from Gene’s Refrigeration arrived today on time to clean our mini split units. DJ performed this task with great care and professional expertise. Thanks for great service!!
11/21/2024- Dominic came to do our winter maintenance check-up, he did a very professional job and kept me informed of future maintenance needs. He was courteous and knowledgeable. Thanks Dominic.
Matthew Tolliver lead HVAC technician from Gene’s Refrigeration did a great job checking my Mini Split system for it’s annual check-up. He was Very knowledgeable and courteous.
On 4/24/2024 We had another need for Gene’s refrigeration to send an electrician to replace some of the old thermostats for our baseboard heaters. Dominic came out and did a great job. He checked everything after the installation and we were good to go. Thanks!
11/21/2024- Dominic came to do our winter maintenance check-up, he did a very professional job and kept me informed of future maintenance needs. He was courteous and knowledgeable. Thanks Dominic.
Matthew Tolliver lead HVAC technician from Gene’s Refrigeration did a great job checking my Mini Split system for it’s annual check-up. He was Very knowledgeable and courteous.
On 4/24/2024 We had another need for Gene’s refrigeration to send an electrician to replace some of the old thermostats for our baseboard heaters. Dominic came out and did a great job. He checked everything after the installation and we were good to go. Thanks!
Wes Hyland (Wesdog / Wild Wes)
1742832932
Outstanding service, same day service. Wow! Anything with plumbing that i can't fix, they are my go to company!
Bonnie Golden
1742828487
Lamar was friendly, knowledgeable and professional. He even fixed a vent for me as he saw it was hanging from the ceiling. Thank you for such great service.
Fadia Nader
1742438391
Matt B was wonderful at providing us with great customer service and meeting our needs. I highly recommend Matt!!
Kenneth M
1742416990
I had an electrical issue at my house. I called Gene's and they sent out Jacob to find out the cause of my tripped electrical breaker. Jacob meticulously went through the effected area of my house and diagnosed and fixed my problem. Not only was he a great electrician he was good guy who explained what happened and how he fixed the problem. He also fixed another issue in another electrical box that wasn't the cause of the original problem. He noticed wires in a electrical box that needed tightened up so he just went ahead and did it so it wouldn't become a problem down the road. I really appreciate the great work they did at my house.
Christine Walters
1741692901
After one summer with our new air conditioner it came to light that we needed more ducts and a cold air return in the upstairs of our house to make the system function. We have a century home and expected that there would be some work that needed done, just thought that was what we paid Gene's to do when they installed. I'm disappointed that Gene's did not mention any modifications that would need to be completed when they initially installed. My husband had to cut holes in our floors, install (2) ducts and cold air return and turn off a vent in another room to be able to make it function. Gene's should have told us this information when they came out to the house to quote the job initially! Truly disappointed that we had to "fix" our brand new air conditioning to make it functional in our house. Truly dissapointed that no one mentioned that we would need to make modifications to the whole system to get it to cool the upstairs. Unfortunately, I will not recommend them in the future.
Tammy Sipple
1741630285
They were fantastic .wish they had put my unit in and then i would have had heat before now. very polite and knowledgeable. Very hard workers.I am so glad I finally had 2 guys that knew what they were doing to fix my unit.it is so warm in here now.They are awesome. I wish more people worked like they do and i wouldn't have had so much
trouble.ty DJ and matt, you 2 are awesome and great.Great guys to have in my home.enjoy you're banana nut bread. Have a very merry Christmas!!!
trouble.ty DJ and matt, you 2 are awesome and great.Great guys to have in my home.enjoy you're banana nut bread. Have a very merry Christmas!!!
