330-238-8441
Request Service“The original person Ryan Toledo was excellent. Also, we ended up buying a new a/c unit and Paul installed and was very good but didn’t leave us a user manual or wi-fi sheet. Dan came after and dropped it off.”
– Elaine c.
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Google Rating
4.8
Based on 2186 reviews
Gene's Refrigeration, Heating & Air Conditioning, Plumbing & Electrical
4.8
Reggie Crook
1746817539
Jeff and his partner did an amazing job. They went above and beyond to fix my plumbing. I will definitely contact Gene's if I have any plumbing issues in the future!!!
Michael Brown
1746802592
I have a tankless hot water heater and required service on a maintenance level. I called Jean refrigeration last year and made an appointment for this time this year. This is how I met Chris and Dominic of jeans refrigeration. Their customer service skills were excellent. They looked at my system told me exactly what they would be doing and in fact caught a code violation that was overlooked by the builder. This was remedied later due to their keen eyes. Also, Chris was able to improve the water pressure by a turn of a valve I was unaware of at the time. I was also informed about a product that they offered to help the maintenance on a yearly basis to be less frequent and less clogging to the tankless water system. It’s not only gave me better piece of mine, but also knew that I could count on being informed and realize that Jean’s refrigeration and the representatives Chris and Dominic knew exactly what they were doing. I highly recommend them. They are local in the Medina area and I feel that Chris and Dominic‘s service and customer service was second and none.
Richard Farmer
1746751305
Despite a very busy work load, Gene's Refrigeration was able to schedule the inspection of downspout drainage system with only a day's notice. Cody and Dominic worked diligently to locate the blockage, and I was able to remove it the following day. I would recommend Gene's Refrigeration without reservation.
Suzann Yurglic
1746542039
Matt t always does a thorugh and good job. I have the maintenance agreement. This process gives me peace of mindand i know everything in good working border
Laura Kebberly
1746484966
They sold me s plan plus charged me $5,000 for hot water tank. They took advantage if a 82 year old woman. My kids said dont ever let them in my house.
paul kelly
1746457268
After years of trying out various HVAC companies, we finally found a reliable and thorough company and it was right in our back yard of Medina County. Gene’s Refrigeration didn’t disappoint. I would be comfortable using them on all of my heating and cooling needs
412001black
1746299307
Early Saturday morning about 4am after realizing a power outage also discovered my toilet valve was no longer working and was overflowing from the tank onto the floor. To my dismay a plumber I have used on occasion was not answering their phone. I looked on google and the first two phone numbers stated they would not be able to get to me until Monday. I then contacted Gene’s and was informed would have someone call me today. Jeff was knowledgeable and , helpful with some until he could arrive things to do. Also followed up again when he was on the way. I definitely am a customer for life and will be advising friends and family to utilize their service
Rob Caldwell
1746123679
Very kind and professional workers. They showed me a potential problem that I didn't even know I had.
Debbie Garofalo
1746019258
I had a routine maintenance inspection today on my furnace and Paul was very professional, knowledgeable , and efficient !
Tom Toth
1745954276
Fast to come out for the repair. Quickly diagnosed the problem and explained solution. Fair pricing. Will use again. Highly recommended.
Adrienne Veverka
1745681819
Matt B. was amazing at providing us with great customer service and going above and beyond getting the best price..
3 young technicians came out from Gene’s Refrigeration did a great job replacing the furnace and AC unit and installed a humidifier all in 8 hours and never even saw them have lunch! Also, they cleaned up after themselves. WOW!
It's a shame though a BRAND NEW Carrier thermostat out of the box that didn't work! They hooked up a temporary one, until a compatible one arrives and can be installed.
3 young technicians came out from Gene’s Refrigeration did a great job replacing the furnace and AC unit and installed a humidifier all in 8 hours and never even saw them have lunch! Also, they cleaned up after themselves. WOW!
It's a shame though a BRAND NEW Carrier thermostat out of the box that didn't work! They hooked up a temporary one, until a compatible one arrives and can be installed.
Melissa Santiago
1745601528
Josh G and Paul are hands down the best! They were kind professional, efficient and very informative! I totally recommend them!
Tom Shewbridge
1745587285
95% of the time we have always had good service from Gene's Refrigeration. Minus a couple of incidents we have always had knowledgeable, courteous and dedicated people help us with our Heating and Air Conditioning.
Today we had Ryan Toledo. Courteous, kind and efficient. (09/25/2023)
Made appropriate recommendations. Chose the repair we could afford, but will consider other suggestions he made at a later date.
Might request him for future checkups or repairs.
Today we had Ryan Toledo. Courteous, kind and efficient. (09/25/2023)
Made appropriate recommendations. Chose the repair we could afford, but will consider other suggestions he made at a later date.
Might request him for future checkups or repairs.
Danielle Lopez
1745510109
Had a great experience with Genes. We had our sink back up and they were able to get us in the same day. The technician was super friendly, professional, and knocked out our issue in no time. I highly recommend their services and if we have any future issues they will be the ones we call!
Steve Worthington
1745429220
Dan is a great representative for your company. He was friendly and patient. He took the time to answer my questions thoroughly . You guys have a great team👍👍
Rhonda Hester
1745358274
Some of the vents were placed back in backwards and closed. A little bit of a mess left in the bathroom.
Joe Gray
1744817176
STAY AWAY!!! I had Gene's come out for an A/C service last June where they had to replace 2 parts and when I had started the unit in April, it would not come on. I called another company to look at it, as when Gene's was scheduled to complete my furnace check-up, they did not show for a confirmed appointment (in which they had called the night before) because I didn't answer my phone when the technician was on his way. I called back in 10 minutes and they had already cancelled? So, on the A/C unit found out that the connectors they used were junk (2 broken and one came loose because it was cheap), per the new company, and had to replace. I called Gene's to let them know and they told me that they would have a "manager" call. Matt called me back and as I was trying to explain the situation, not asking them for anything just informing them of their horrible work, Matt was very condescending and kept talking over me. I explained my frustration with him, but his answer was that he was doing to me exactly what I was doing to him? I then had some other "words" for him. Gene's is doing a complete disservice having Matt speak to customers and I will never use their services again. I would advise anyone to look at other companies.
mary kravochuck
1744742031
Ryan was extremely thorough and informative. He also fixed the problem in no time flat. I am extremely satisfied with the service I recieved!
Bruce May
1744644811
DJ gave us a complete review of our heating system and the requirements for repair or replacement. We appreciate his professionalism and thorough explainations.
Robert Curnoe
1744632349
We are renovating a house, and Gene's has been out multiple times. Everyone I have dealt with from this company has been fantastic! I would highly recommend them; they stand by their work.
Beverly Bokovitz
1744411735
Did an excellent job installing our mini split. Explained everything and was very thorough. We are very pleased and can highly recommend.!
Steven Raczka
1744127424
Great professionals. Chris M. was fantastic. He fixed the issue with my oil fired furnace.
William Bakos
1744063460
A contractor spotted a gas leak and we called Gene’s. They got a tech out in a short time, charged half the service call cost of another local plumber, and had the leak fixed in a very short time. The tech was very polite and professional, told us exactly what the issue was, and how he resolved it. I appreciate that the invoice also contains pictures of the repair. Thank you very much. My family already mentioned that we would call them back for any future plumbing needs.
Jim Doutt
1743858957
Had to replace a 16 year old water heater and Gene's Refrigeration responded promptly with a same day installation. I called at 11 AM and the job was done by 4 PM. Joey, the installer, was very thorough and professional. I have used Gene's in the past and highly recommend them. They are local and have a good crew.
Rose Solkiewicz
1743775056
Brian Sobiesienski John -Matt-Dan service on a new boiler installed. A great job and the team work was very professional. Thank you!
Heather Stotlar
1743608769
Tech came out for a tune up on the ancient air conditioner. He didn't try to sell me anything! Extremely efficient and knowledgeable. Took the time to educate me about my options for replacement. Will definately use again for furnace maintainance as well!!
Charles Cookson
1743184792
Alana checked our A/C system as part of an annual check. She did a great job and answered all of the questions that we had thoroughly.
Scott McCarthy
1743126572
I had a very positive experience with Gene's. I had them come out and do a maintenance check on my furnace as it wasn't running well. Ryan came out with another technician, diagnosed the issue and had my furnace running as good as new. Ryan was very knowledgeable and explained clearly what was required to fix the problem.
Judy Vorthman
1743103219
DJ Carlson was prompt, knowledgeable, friendly and extremely helpful. Would recommend him and Gene's Refrigeration to anyone in need of their services. Thank you.
