330-238-8441
Request Service“Seth was very thorough. A pump on our 1 year old AC was defective and he persisted in getting a new one and installing it. He was polite and thorough.”
- Harv C.
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Google Rating
4.8
Based on 2210 reviews
Gene's Refrigeration, Heating & Air Conditioning, Plumbing & Electrical
4.8
Sharon Brown
1748726135
Had them come out to install a garbage disposal. Cost 89.00 just to come out, 325.00 to install the disposal. The 89.00 was not deducted from cost of installation. When I complained the installer said he could give a senior discount which was 40.00. 374.00, took 20 minutes to install. When I called to question I was told owner was in a meeting and they would call me back. Never heard a word from them. I have never had a service fee not deducted from the charge of work being done. Will never use again!
Kimberly Puscian
1748721240
I called into Gene’s for an appointment with The Duct Buster. Erica helped me schedule the appointment . Erica was so professional and easy to work with . She took all the details down that were needed to help get the job done . Mike and Jacob were the service professionals that helped with my duct problem . They were on time , did a thorough job and cleaned everything up after the service . I would recommend using The Duct Busters they did an excellent job ! from the first call to the end of the job .
It’s a pleasure to have such good service
It’s a pleasure to have such good service
sfmarie Fordosi
1748638558
I am very pleased with Gene's service's. I was having issues with my water pipes in my laundry room and in my bathroom with pipe leeks. The appointment to complete both areas was amazingly fast and schedule friendly! I expeacially apreciate the gentlman Anthony, who was very knowledgable, caring, and quick to the task. The completed work and authentic customer service super exceded any expectations I had. Hands down, I felt Anthony was like family looking out for what is most important, he truly cares about his customers and for that I am SO grateful! Thank you Gene's Refrigeration! and most especially, I thank you Anthony!!
A very happy customer, Sharon F. :))
A very happy customer, Sharon F. :))
Carina Coulsanti
1748635584
I am very disappointed and feel upset by the lack of care and honesty. Genes HVAC came out on a service call. They didn't honor the free service call for a first customer ad in the value pak which would waive the fee.. I had just opened the value pak and the ad wasn't in there. They charged me $85 to turn the arrow to open on two main vents. I will not use them again in the future.
Dave Simko
1748358013
Chris is very knowledgeable and takes the time to explain what he did and why he did it. I trust what he tells me.
Dennis Wyatt
1748088299
Ryan is a very good service technician. He completed the cleaning and inspection of both our gas furnace and our AC system. He was extremely courteous and I would highly recommend him to our neighbors. Gene's is a company who can service all of our HVAV, Pluming and Electrical needs.
Linda Acks
1748039072
This company is awesome. The technician that came out was very professional and provided great service. He was very thorough and took the time to explain everything…thank you
Jeremy Sack (Sackadough)
1747962574
Excellent experience! Gene’s has always been there when we need them. Chris is the best.
Bernie Van Tilburg
1747927267
Wow! I am amazed how Gene's went above and beyond to ensure my complete satisfaction. There was a mishap, but they were proactive, honest, and exceeded my expectations to make it right with no hassle whatsoever. They replaced my water heater quickly, communicating throughout the process. Thank you!
Darlene Peritore
1747883485
First time using them and we recieved great service today! The technician DJ did a great job. Not only did he tune up the AC unit and change our filter that he was there for.. he was thoroughly clean while he was servicing it. He even helped dig around the unit to help with the water flow and leveled it since it was leaning. I was impressed that he went above and beyond what I expected. Thank you. We'll be calling again for our next service needed!
Natalie Borowski
1747869523
We had our ducts cleaned by "The Duct Busters".
These guys were great. Very professional, and cleaned up.
These guys were great. Very professional, and cleaned up.
Mary Bessick
1747751339
D J arrived on time. He explained what he did to service my furnace. Even put the winter cover on my A/C unit.
George Gotschall
1747680168
Ryan was very good. Showed me what he was doing and why. Great customer service!
Chellie Sprang
1747488933
Big project, entire house AC system installed thru attic. Ryan and Matt here for 3 days, worked with me for vent locations et al. Super workers and nice guys.!! Job well done!
Gary Giller
1747429369
Excellent service. Chris was in site and on time. I found him to be very thorough and super efficient. I would recommend Chris and Gene’s - 100%
Michael Lo.
1747426639
The team at Genes is the way to go if you need help with your hvac or plumbing needs. They respect your property like it was their own and the service is the best. The team is always polite and professional and best of all they know what they are doing. You trust them. Joey and Anthony make a great team. They came out to help me with a failing pump and long story short went above and beyond. Genes is the only way to go.
TJ Shark
1747420561
DJ was a pleasure to work with. We have an older AC unit and he was very knowledgeable and gave great recommendations.
K Camera
1747402399
Plumber replaced two bathroom faucets. He called before showing up and did a great job. Very friendly.
Kimberly V.
1747320610
We are loyal customers of Gene’s, and the HVAC system they installed years ago has had no problems. DJ Carlson is an excellent service specialist. He knows his business inside out, is polite, friendly, neat, and he really goes the extra mile when servicing the system. Ask for DJ!
Leanne ODell
1747237154
Alana was very professional and has a great personality. So glad she was my service person today.. Give her 2 thumbs up!!!
Karen Stilla
1747160105
Jeff was a very knowledgeable plumber . Problem explained very well with expertise service on work . Highly recommend this company .
Jacquelyn LaFond
1747138992
We used Genes for the home duct cleaning service. Very happy with the service and results. Highly recommend!
Danny usanovic
1747089964
Excellent quality service
DJ(service tech)was extremely knowledgeable and helpful.He really took time to explain everything in the detail.
Looking forward to further assistance by DJ and Gene’s Refrigeration services.
DJ(service tech)was extremely knowledgeable and helpful.He really took time to explain everything in the detail.
Looking forward to further assistance by DJ and Gene’s Refrigeration services.
Reggie Crook
1746817539
Jeff and his partner did an amazing job. They went above and beyond to fix my plumbing. I will definitely contact Gene's if I have any plumbing issues in the future!!!
Michael Brown
1746802592
I have a tankless hot water heater and required service on a maintenance level. I called Jean refrigeration last year and made an appointment for this time this year. This is how I met Chris and Dominic of jeans refrigeration. Their customer service skills were excellent. They looked at my system told me exactly what they would be doing and in fact caught a code violation that was overlooked by the builder. This was remedied later due to their keen eyes. Also, Chris was able to improve the water pressure by a turn of a valve I was unaware of at the time. I was also informed about a product that they offered to help the maintenance on a yearly basis to be less frequent and less clogging to the tankless water system. It’s not only gave me better piece of mine, but also knew that I could count on being informed and realize that Jean’s refrigeration and the representatives Chris and Dominic knew exactly what they were doing. I highly recommend them. They are local in the Medina area and I feel that Chris and Dominic‘s service and customer service was second and none.
Richard Farmer
1746751305
Despite a very busy work load, Gene's Refrigeration was able to schedule the inspection of downspout drainage system with only a day's notice. Cody and Dominic worked diligently to locate the blockage, and I was able to remove it the following day. I would recommend Gene's Refrigeration without reservation.
Suzann Yurglic
1746542039
Matt t always does a thorugh and good job. I have the maintenance agreement. This process gives me peace of mindand i know everything in good working border
Laura Kebberly
1746484966
They sold me s plan plus charged me $5,000 for hot water tank. They took advantage if a 82 year old woman. My kids said dont ever let them in my house.
paul kelly
1746457268
After years of trying out various HVAC companies, we finally found a reliable and thorough company and it was right in our back yard of Medina County. Gene’s Refrigeration didn’t disappoint. I would be comfortable using them on all of my heating and cooling needs
