330-238-8441
Request Service“Very nice but lied to us and tried to convince us we needed a whole new system when we didn't.”
- Chris M.
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Google Rating
4.8
Based on 2238 reviews
Gene's Refrigeration, Heating & Air Conditioning, Plumbing & Electrical
4.8
Michael Fantin
1750424408
Jeff is very knowledgeable about the needed plumbing. I look forward to seeing the repairs down.
Sharon Rush
1750368319
Very clean while working and after cleaning. Very nice gentleman. He unstuck my vanity sink and changed pipes around. The were installed wrong. I was surprised at the final price, a little over priced consider the work. Anthony was a pleasure.
Timothy Andrews
1750353595
Chris was friendly, knowledgeable, and helpful as was Ryan during the initial inspection. Your crew seems to enjoy what they do. I love the maintenance plan as well. I would recommend your service to family and friends.
Jim Schulz
1750300008
Technician was polite diagnosed problem quickly and fixed it quickly reasonable price very satisfied
Nancy Obertal
1750198877
Thank you very much for the quick service of my problem air conditioner. I was glad that you could fit me in the next day. The service man was very polite. He put his carpeting sleeves on his feet, he found the problem of the clogged Hose and clear that out. Went on the roof and did his maintenance up there. Got everything done and quick order.
Billy Flynn
1750197952
Just beware if you get any type of financing, you will have a lien put on your house even if you are paying it and have to take them to court to get whatever payment you made back
Chris Mullen
1750193640
We used genes for years until they lied to us about the age of our hvac / heat pump/ furnace and tried to convince us we needed to buy a whole new one. They even showed us pictures of rusty coils to try to persuade us. Turns out the system is fine and newer then they said. I dont like being lied to or. Mislead.
Scott Presser
1750183107
Your tech Ryan is the best!very smart very helpful and informative!!! AAA+++also would like to thanks your friendly and in my case patient and super helpful!! Thanks again ! Scott @willowood care
Alex Fuller
1750101958
Seth inspected and cleaned parts of my mini splits. He did a good through job. Lena on the phone was very friendly and helpful.
Carlee Walkemeyer
1749857651
We had another five-star experience with Gene’s this week. Dylan and Will were kind, courteous, and professional. They completed the job timely, gave a thorough recap of the work, and left my basement as clean as they found it. Dylan was very knowledgeable and able to answer all of my follow-up questions. I will continue to recommend Gene’s to my friends and neighbors.
Update 6/13/25 - Another outstanding experience with Gene’s today. Ryan was here for our maintenance service and we couldn’t have asked for a better technician. Competent, efficient, and so friendly. He answered all my questions and made some great suggestions for our system. Thanks, Ryan!
Update 6/13/25 - Another outstanding experience with Gene’s today. Ryan was here for our maintenance service and we couldn’t have asked for a better technician. Competent, efficient, and so friendly. He answered all my questions and made some great suggestions for our system. Thanks, Ryan!
Dan Kissling
1749847469
My Gene's HVAC Technician DJ was EXCELLENT! Not only was he very professional but was very educational. He performed an A/C Tune-Up along with making sure my outside unit was level. Installed a hard start kit to help with the longevity of my compressor. Came inside to check my inside unit and upon inspection noticed some issues where we decided it was best to install an Air Scrubber air purifier to ensure high standard of indoor air quality. I would highly recommend Gene's and their HVAC Technician DJ as they are very professional.
Pat Lumpkin
1749570135
Tried to charge me close to $300. Just to come check my air conditioner after telling me it would be $89. To come give me an estimate. Not they want 5,000 just to repair the unit.
Angela Shell
1749519147
Ryan T is the BEST. I have been a customer for a long time. He goes above and beyond. Very friendly , great customer service. My favorite technican :)
Kristina Ramirez
1749498030
Chris was able to show me what was wrong and provide me with options moving forward. While Chris was here checked all of our plumbing and during that time we even discovered another issue that he was able to help and provide a solution. Very thankful for his help.
Chris P
1749473018
Jacob was very courteous, friendly and very knowledgeable. I would recommend him any time. Install that was done today, January 29, both Dylan and Brent were very professional, friendly, neat, and knew exactly what they were doing. They installed an air conditioning unit outside, and a new furnace inside and when they left, I couldn’t even tell anybody had been here. Nice cleanup, job, nice all the way around I would highly recommend them again.
Monda Reed
1749439046
I would definitely recommend Genes to everyone. If I could give more than 5 stars I would. Everyone I spoke to from setting up my service appointment to them coming out to my house top tier. Our first appointment my husband met Ryan & said he was awesome, very professional & knowledgeable. Did everything he could for us. Then we met Matt who’s outstanding. Matt kept in constant communication with us . Even after the appointment he followed up. During our appointment he was very professional & down to earth. We were very comfortable with Matt in our home . He made sure we knew exactly what we’re getting & the best deal moving forward. I want to thank everyone @ Genes for going above & beyond for your customers . I would also like to mention scheduling was awesome! We didn’t have to wait & whatever time worked best for us they obliged. Same day service & everything. Fantastic!!
Kat
1749316205
I want to give a huge "THANK YOU" to Jeff Larto for coming all the way down from Avon to fix my shower handle that broke and the shower head was leaking a good amount of water. He replaced the shower handle and put in a new shower head. I am forever grateful. You have me as a customer for LIVE Gene's Refrigeration.
Lynn Gillette
1749303830
Excellent service from Gene’s Refrigeration. Yesterday I worked with DJ Carlson at Gene’s to purchase a new heating and air conditioning system, and I couldn’t be more pleased with the experience from the very first interaction. DJ was knowledgeable, professional, and genuinely committed to finding the best solution for my home.
DJ took the time to thoroughly explain my options, answer all of my questions, and ensure I understood the benefits of different models And efficiency ratings. His attention to detail and clear communication made the process seamless and stress-free.
What truly stood out was his honesty and transparency – no pressure, just honest recommendations tailored to my needs and budget.
I highly recommend DJ Carlson and Gene’s Refrigeration to anyone looking for a top-notch heating and cooling service. DJ’s expertise and customer care exceeded my expectations!
DJ took the time to thoroughly explain my options, answer all of my questions, and ensure I understood the benefits of different models And efficiency ratings. His attention to detail and clear communication made the process seamless and stress-free.
What truly stood out was his honesty and transparency – no pressure, just honest recommendations tailored to my needs and budget.
I highly recommend DJ Carlson and Gene’s Refrigeration to anyone looking for a top-notch heating and cooling service. DJ’s expertise and customer care exceeded my expectations!
Brother Cinnamon
1749243542
Took a month to get my tank properly installed. First tank dented, reinstall failed, last attempt put in by two servicemen but had to be called back for a gas leak. As much as I spent and for the times I took off of work, I will not recommend them for a thing. Quality did not match quantity at all
Gilbert Kostyn
1749220756
Awesome service company. All of the employees are friendly and know their job!
Dianna Bash
1749068796
Genes came out, assessed my problem, provided an estimate and date to fix in less than an hour. The repair was done timely and efficiently. There was great communication with all members of the team at Gene's ... BTW they do just about everything! Furnace, AC, Ducts, electricity, plumbing.......
Lenny Meredith
1749064475
Josh great , but was told service would be there between 8-12 , guy(Josh) didn’t come until after 2 pm , no call from office on late arrival
Philip Goelz
1749058437
Joe was great to work with. He was easy to talk to, and very willing to explain details about our plumbing issue and repair. The quality of the work was excellent and he made me glad that I chose Gene's for our plumbing repair.
MARYANN gesaman
1749043705
Gene’s calls ahead of the techs arrival. Chris has been our heating and air conditioning tech for many years.his explanations are easy to understand. Chris checked our furnace and AC and advised us on the updates to expect with new air conditioners.
Rebekah McGuire
1748980862
Joey was very kind and professional. He got both my toilets fixed quickly and working properly.
sherry peeper47@msn.com
1748980488
Service person very polite and explained everything that was going on
Jeff Balser
1748898154
Paul was extremely thorough and was kind enough to explain what he was doing as he went through his inspection. A great experience definitely worthy of a five star rating!
Sharon Brown
1748726135
Had them come out to install a garbage disposal. Cost 89.00 just to come out, 325.00 to install the disposal. The 89.00 was not deducted from cost of installation. When I complained the installer said he could give a senior discount which was 40.00. 374.00, took 20 minutes to install. When I called to question I was told owner was in a meeting and they would call me back. Never heard a word from them. I have never had a service fee not deducted from the charge of work being done. Will never use again!
Kimberly Puscian
1748721240
I called into Gene’s for an appointment with The Duct Buster. Erica helped me schedule the appointment . Erica was so professional and easy to work with . She took all the details down that were needed to help get the job done . Mike and Jacob were the service professionals that helped with my duct problem . They were on time , did a thorough job and cleaned everything up after the service . I would recommend using The Duct Busters they did an excellent job ! from the first call to the end of the job .
It’s a pleasure to have such good service
It’s a pleasure to have such good service
sfmarie Fordosi
1748638558
I am very pleased with Gene's service's. I was having issues with my water pipes in my laundry room and in my bathroom with pipe leeks. The appointment to complete both areas was amazingly fast and schedule friendly! I expeacially apreciate the gentlman Anthony, who was very knowledgable, caring, and quick to the task. The completed work and authentic customer service super exceded any expectations I had. Hands down, I felt Anthony was like family looking out for what is most important, he truly cares about his customers and for that I am SO grateful! Thank you Gene's Refrigeration! and most especially, I thank you Anthony!!
A very happy customer, Sharon F. :))
A very happy customer, Sharon F. :))
Carina Coulsanti
1748635584
I am very disappointed and feel upset by the lack of care and honesty. Genes HVAC came out on a service call. They didn't honor the free service call for a first customer ad in the value pak which would waive the fee.. I had just opened the value pak and the ad wasn't in there. They charged me $85 to turn the arrow to open on two main vents. I will not use them again in the future.
