330-238-8441
Request Service“We have been customers for years, the employees are all patient with us older people. They come out when we have questions and repeat the answers.”
– Mel N.
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Google Rating
4.8
Based on 2127 reviews
Gene's Refrigeration, Heating & Air Conditioning, Plumbing & Electrical
4.8
Christopher Price
1739564092
First and foremost, Chris Piriczky is the embodiment of technical excellence.Over the last 15 or more years, we have experienced nearly every type of home system failure imaginable. So we've seen our fair share of technicians and support teams come through our door.Simply put, Chris and his entire team are top tier not only in their technical expertise but also in their ability to execute seamlessly as one well-coordinated team.When our hot water tank failed, we were left without hot water in the middle of winter. We reached out to Genes Heating and Cooling, and right from our first call, the receptionist’s upbeat attitude made us feel like our business truly mattered.Chris was our assigned technician, and when he arrived, his positive, respectful, and dedicated attitude immediately impressed us.Given our past experiences with other companies, we didn’t want to assume that a friendly attitude automatically meant top notch work. So we took our time asking Chris about the installation process.For every question we had, Chris took the time to explain not just the technical details but also how things fit into our overall situation as homeowners. This open dialogue gave us extra insights into potential future issues that we hadn’t even thought of.Chris carefully evaluated our home’s unique needs and then expertly installed the new system we purchased. In coordination with his team he was able to overcome every installation obstacle without compromising correctness.Simply put he wasn't going to leave until the work was done right. He called his boss and collegues to provide them with updates and every member of the team supported him.All in all, Chris and his team really impressed us, and we couldn’t be happier with the work they did.
Angela Pollarine
1739455428
Prompt, friendly, honest & knowledgeable. Have to come back to install a thermostat but it had to be ordered which was expected so not a big deal.UPDATE: They weren't able to replace my thermostat so I paid for them to come out for them to tell me they have to refer me to The Place for my fireplace. Which means another service call fee. Meanwhile, I called The Place multiple times & left messages and never got a return call. The tech from Gene's was nice & honest or I'd probably give less stars. Look elsewhere for gas fireplace service, etc.FINAL UPDATE: Adding an additional star back for Gene's office staff being conscientious enough to respect my privacy & not sharing my personal contact info with the owner of The Place. I do appreciate that.
Ronnie Mccoy
1738889465
I’m very thankful for him coming and being very thorough and doing the repair and explaining everything to us, I would recommend him to anyone. I’m very thankful and it was in the best three top services I’ve ever had.
Lori Castelli
1738866191
Our furnace wasn't working,Gene's had installed a Carrier furnace alittle less than a year ago,we were alittle upset We called Gene's they came out within hours,worked tirelessly trying to figure out the problem,yesterday Feb.5th the worker (can't remember his name Phil?,maybe,figured out it wasn't the furnace it was the gas meter,Columbia came and fixed the problem,this company is amazing,would give more than a 5 star if possible!! The technicians name was Chris, very very knowledgeable.
Joseph Fink
1738701183
Terrible service! Took about a year and 6-7 techs to come out to finally fix the problem. Go with another company.
Chris P
1738196410
Jacob was very courteous, friendly and very knowledgeable. I would recommend him any time. Install that was done today, January 29, both Dylan and Brent were very professional, friendly, neat, and knew exactly what they were doing. They installed an air conditioning unit outside, and a new furnace inside and when they left, I couldn’t even tell anybody had been here. Nice cleanup, job, nice all the way around I would highly recommend them again.
Jimmy Magisano
1738158346
Gene's responded to my emergency needs immediately, the technicians were professional and informative every step of the way. It was a good experience.
Aidan ODONNELL
1738076087
We were having issues with our furnace starting up and stopping so we reached out to Gene’s Refrigeration. DJ Carlson came by and needless to say, we were so thankful we called. DJ was professional, kind, extremely knowledgeable, and answered all of our questions and then some! We needed to schedule an engineer to perform an airflow test and instead of having us schedule it, he scheduled it for us in the spot. We will be using Gene’s for any future issues. Thank you DJ!
Gil Brucken
1738016922
My wife called in for service on a leaking pressure regulator on our main water line at 8:00 AM, plumber was on site by 12:30 PM same day, work was completed promptly and professionally. Appreciate the help!We have continued to use Gene's over the years, this year installing a new tankless water heater (the installation is a work of art, they even lined up all of the writing on the outside of the PVC pipes - they know me well) and a new furnace and air conditioner. Each time, their installers are knowledgeable and professional and the office staff always very courteous and kind.
Patti Murphy
1737819269
They were here on time, worked quickly, answered all questions. Great experience!!! Would recommend Dylan bathe and Josh Luke were our techs - terrific job.
Terry Silvester
1737396134
I needed my 8 foot long bathroom tub drain snaked. I called to get a price but was told that I had to have a service call of $89 and a tech come out to give me a price. I had the tech come out and he told me (Yep your drain is jammed up!) That will cost over $400 to do! I kindly decline that overpriced cost. I instead ordered a Ridge PowerClear unit for $199 and cleared the drain myself. Project done for $288 not $400 plus! I have done business with this company before they cleared my main sewer line for $324 including the service call. Something has changed at this company. I will no longer be using such a expensive plumbing company again. Customers beware.
Dolly Sadzewicz
1737247975
I called Gene's to come and get my furnace up and running and the service man was here in no time at all, even for it being a Saturday. Ryan Toledo, the serviceman who came was very friendly and really knew what he was doing. He had my furnace running again in no time at all. I have a fuel oil furnace and Ryan never found it a problem to work on like most other places have. I am very happy and satisfied with the work done. Thank you Ryan, you made me very happy to have heat again..
Ladydriver64
1737048954
Dj was very polite and professional. Will definitely be using them for future services.
Dustin Powers
1737043976
I called on a Saturday evening when my furnace decided to quit. They had a tech to me the next morning. Sunday morning they then scheduled a sales visit because I needed a new furnace. I was scheduled for install and all of that on a Sunday. They left me four heaters to help out. They squeezed me in by the next Friday. These guys from repair tech to sales to install and all of the office people I called repeatedly were awesome they were friendly and knowledgeable. Can’t recommend highly enough.
Andy Garber
1736546752
They did a great job Bryan and his crew installing a brand new boiler system in my home and cleaned everything up, including mopping the floor where they worked great job
Kenneth Ratajczak
1736471718
Professional and extremely helpful. Was friendly and knowledgeable. Helped simplify the use of our programmable thermostat.
Carlee Walkemeyer
1736466270
We had another five-star experience with Gene’s this week. Dylan and Will were kind, courteous, and professional. They completed the job timely, gave a thorough recap of the work, and left my basement as clean as they found it. Dylan was very knowledgeable and able to answer all of my follow-up questions. I will continue to recommend Gene’s to my friends and neighbors.
Nicki Herman
1736451854
Josh B was here today to do a yearly maintenance check up on our Furnace. He’s such a great guy and did a wonderful job. He informed us of an issue with the expansion tank on our Water Heater and we got a replacement before it became a bigger issue. Great service as always!!
KE Payer
1736379101
Professional, friendly service. I have a century home and several years ago Gene's was the only business to provide a solution. Today, they are my first call for service with any heating/cooling, plumbing and electrical problems.
Lisa Marie
1736275431
Had Gene's do a full furnace and heat pump replacement. Dylan and John were prompt, professional, and did a fantastic job. Dylan noticed some damage on one of the units and made sure that someone came out and delivered a replacement. All of the work still was able to be done the same day. He walked me through the new system and answered any questions that I had and they cleaned up everything before they left. I couldn't be more pleased with the service and hope that this is step 1 in a long relationship with Gene's for any future heating and cooling needs.
Josh Stephan
1736195528
Mike and Jacob were great to work with. Not only did they do a great job cleaning the vent, they even helped to create a more efficient setup along the way as they put back together.
Betsy Lanzer
1736193990
Paul came to our house from 8-3 to install a new furnace, air conditioner and humidifier! He was very professional as to protect our floors from the wet snow. He showed me everything that he did and how to work the different components of the furnace/ac. After they were finished they cleaned up as though no one was in the basement! I would definitely recommend Paul and his buddy to put in new systems! Thank you! Happy new year!!
Jennifer Kaforey
1736172087
Joey was a wonderful technicianVery thoughtful and considerate, and did a great job installing my new water heater!!I was also very pleased with the process to call in and schedule a service call and get a tech out in a timely manner. Wonderful company to work with and reasonably priced.I would definitely recommend Genes!
Steve Holly
1736111972
Service and technician were great.Customer service stinks ! In 2025 I was given a 5 hour window 8am to 1pm. Tech showed up at 2. I lost a whole day of work waiting for a 1 hour repair.
Nicole Crocker
1735942806
All servicemen have been respectful and thorough. Helped me understand all work being done and very good with recommendations. Very happy.
Jason Frederick
1735912934
Dylan was prompt, polite and performed above par on my installation. He was a pleasure to talk with as well.
Donna Ray
1735856423
Notified me the approximate time of arrival which turned out to be correct.Friendly,courteous and professional. Informed me of a possible issue with the thermostat but was resolved. Cleaned up and informed me that they were leaving.
Jeff Balser
1735836020
Paul was extremely thorough and was kind enough to explain what he was doing as he went through his inspection. A great experience definitely worthy of a five star rating!
Fernando
1735659857
For a company like this to survive in today's business environment, it's very important for the company to understand that the customer has to be treated with respect and understanding. This company has that. For any company to survive they must understand this. Great technical, trained staff.....
Julie W
1735509636
Gene’s always comes through! Chris was great professional knowledgeable and friendly especially being a weekend and holiday.
Tricia Shuck
1735501556
DJ did an excellent job! Very polite and professional! He answered all my questions and truly performed exceptional service! Thank you DJ!We have been using for almost 20 years!We have always had timely, reliable and excellent service with all your techs!Highly recommend!
