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Click here to watch this Gene's video testimonial for heating repair in Medina!
“I recently had a less than satisfactory experience with a service provider. Although I paid extra for their "fantastic" plan, I was disappointed with the service I received. One of the technicians had to do a deep cleaning on the furnace in my building and took it apart, but a few weeks later, it stopped working and looked like it had not been cleaned thoroughly. Another technician informed me that the heater in my attached garage needed to be replaced, so I ordered a new one. However, a subsequent technician told me that nothing was wrong with the initial heater that had been removed. I was also informed that the technician who had recommended the replacement had been let go due to other issues. Additionally, the furnace they installed in one of my houses was too small for the size of the house, and a technician who serviced it confirmed this.
I also had issues with a sump pump installation, as the technician who installed the backflow device found it to be too loud. While I was billed for a correction, I felt that this should have been done correctly the first time around, and I shouldn't have had to pay for a part that was meant to be installed properly.
Despite my attempts to be reimbursed for the "fantastic" plan, I was unsuccessful. While I would not recommend this company, I do believe that there are trustworthy companies out there that do a good job.”
“Jeff Larto was the installer. He was very knowledgeable and professional. Did a very nice job on the installation, and made sure that the young man (Joey) who was helping him did his work correctly as well. Joey and Jacob the electrician were also very helpful on questions I had. All in all, it was a very good experience. Thank you.”
“I called for a repair$164.00 and then purchased a$8900.00 Instillation. The furnace works, the installers were pleasant and prompt. However, I am disappointed that none of the “SPECIAL” discounts , new customer, or repair discounts were offer. I called the number , did not look over repair websites to find a deal.AND purchase the new furnace the same day. The furnace was heating, I could have shopped around, iI did not. The biggest annoyance is that I was not informed there would be a $89.95 fee for the electrian to give an estimate. Having written an $8900 and $164.00 check that week I would have scheduled or not scheduled an appointment.”
“We have been customers for years, the employees are all patient with us older people. They come out when we have questions and repeat the answers.”
“Ryan Toledo was our maintenence man today and did an excellant job explaining some of the things we were confused about. He replaced our furnace filter and took his time explaining how to adjust humidty in our home for the different seasons with my husband. He was polite and very knowledgeable. He gets a 5 star review from us.”
“I have used Genes to replace my heating, air conditioning, and hot water tank over the last three years and had several different technicians do the work and been very pleased with everyone of them. They are prompt and informative , professional and you’re dealing with local people that are not pushing to make a sale!”
“Joey to the rescue. Last Sunday, I had a pipe break in my bathroom. I went down to turn off the water to the house, and that valve was frozen. After finally getting the water turned off at the street, I called Genes and they sent Joey out to help. What a great guy. He was here for almost 5 hrs. and replaced my main shut off and fixed the pipe in my bathroom. I thought the bill was reasonable for a Sunday emergency call. Joey was the bright spot of the day. Thank you again, sir!”
“Heat pump and gas furnace installed last year and had Gene's come out to do the yearly cleaning/inspection. Ryan Toledo was the service tech for Gene's.
Ryan did a great job. As he went through all the scheduled maintenance items he explained each to me and why Gene's does what they do. Ryan kept everything very clean while working, to include not tracking in mud on his shoes. Through our conversation, Ryan told us about the maintenance program they offer with several discounts included and we did purchase one that fit our needs. Having your furnace and heat pump cleaned and inspected is not something everyone schedules on their own ( I don't) so it's nice to have it done for you to help prevent failures with your system when it's needed the most..”