Reviews
Click here to watch this Gene's video testimonial for heating repair in Medina!
“Jeff was such a blessing. He was experienced and knowledgeable and helped calm me down while I was in panic mode. I can't say enough nice things about how wonderful Gene's has been servicing, repairing and replacing. Thank you Jeff for making me giggle and calming me down. Thank you for ALL your help.”
“MY TUB BACKED UP on a Saturday night ! I tired a couple of things that I thought might help, but to no avail. I was so very upset, as I don’t have a plumber. I called Gene’s and Joey came out RIGHT AWAY. He was able to correct the issue and get our tub back to tip top shape. What a really nice guy, and what a great company. You now have a new customer!”
“Air conditioning was not working, was able to get service the same day I called. Tech was on time, figured out the problem, had the parts I needed and was done quickly.
Very much appreciate the good service, and knowledge the tech had. He did a great job, was very respectful and kind.”
“Was most courteous and thoughtful. Explained what he did and why. He is welcome anytime.”
“I had a very positive experience with DJ both times he was at my home. He was very professional, respectful, knowledgeable, and took pride in his work! He did a good job explaining the issues with my air conditioner. I also had a positive experience on the phone with Heather and Christie in the office. They were patient with me in explaining the cost for my repairs. These three employees are a fine representation of the company.”
“Extremely satisfied with Gene's and their excellent service. The professionalism in dealing with their employees, from the initial service
call to the installation team and office staff made me confident that everything was done right.”
“Quick to schedule appointment. Was able to repair part of job that day and very quickly. Very professional and helpful explaining the process and how to keep drain clean for future. Returned based on my schedule to install outdoor faucet. Working beautifully! Gave tips for winterizing. Couldn’t ask for better service!”
“I recently had my bi-annual HVAC unit serviced and had the pleasure of meeting David Chaney, Maintenance Technician. Not only was he very polite and knowledgeable he also took the time to answer any questions I had. I have used Gene’s Refrigeration for the past 22 years and have always been pleased.”
“I was able to get an appointment the day I called as my furnace was completely shut down. It was 11 degrees. Josh was very timely and professional and was able to prioritize my order to get the part I needed in sooner. I was offered space heaters to keep my house warm. When the part came in I was immediately put on the schedule to get it installed. Stacy ( and others) in the office were extremely helpful also. I ended up signing up for a Membership for cleaning and maintenance which provides many benefits. I will definitely use Gene’s for all my heating and air conditioning needs. They also use in house service professionals. Work is not farmed out!
Thank you!”